Customer Success Coordinator

About the Role

As a Customer Success Coordinator at Pluralsight, you will manage a high volume of customer contracts, using scale techniques and value-driven discussions to support clients through their lifecycle. Your primary focus will be on sustaining customer renewals and identifying upselling opportunities by collaborating across Revenue, Success, Marketing, and Legal teams. You will work closely with Account Executives to advance growth within assigned territories.

Who You Are

• You embrace new learning opportunities and welcome innovative approaches.
• You communicate authentically, continuously learn from experiences, and actively engage by asking questions or raising concerns.
• You prioritize team success and contribute as part of a collective effort.
• You are committed to improvement, regularly seeking feedback.

Key Responsibilities

• Manage all stages of the customer lifecycle including forecasting, opportunity tracking, quoting, negotiation, and order processing.
• Collaborate with Revenue and Customer Success teams to recognize and address risks within your portfolio, leveraging data-driven strategies where applicable.
• Partner effectively with sales Account Executives to support customer segmentation and growth opportunities.

Qualifications and Experience

• Minimum of 2 years of relevant experience in renewing customers and spotting expansion possibilities.
• Background in business development, sales, or high-volume customer success roles.
• Proficient with diverse communication channels such as outbound emails, calls, virtual meetings, and webinars.
• Demonstrated ability to manage extensive portfolios and use data analytics to improve efficiency and customer outcomes.
• Strong business sense with analytical skills to resolve customer challenges.
• Experience in B2B SaaS environments with familiarity in SaaS renewal processes is preferred.
• A Bachelor's degree or an advanced degree without experience also qualifies.

Work Environment

This position operates on a hybrid model, requiring onsite work in Dublin, Ireland on Wednesdays and Thursdays, with remote work on other weekdays. Travel requirements vary, potentially up to 40% depending on business needs and role specifics.

Company Culture and Benefits

• Flexible work arrangements including remote and hybrid options tailored by role and location.
• Mission-driven culture emphasizing trust, autonomy, diversity, and inclusion.
• Dedicated to lifelong learning and providing growth and advancement opportunities.
• Robust benefits include competitive pay, medical coverage, unlimited paid time off, wellness reimbursements, access to Pluralsight education resources, and professional development funding.

Additional Information

This role involves standard office or home office computer-based work. Pluralsight values equal opportunity and inclusiveness, reviewing applications fairly irrespective of personal characteristics. Accommodations are available throughout application and employment upon request.

Please be vigilant against recruiting scams; official communication only comes from verified Pluralsight channels.