Customer Service Executive - Global Network Operations

About Tata Communications

Tata Communications is a global leader transforming connectivity by integrating Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services to innovate communication for the future.

Job Purpose

This role focuses on managing migrations and change procedures for customer circuits involving IP/MPLS services during critical planned events and downtimes. The position requires ensuring proper execution and verification of activities within designated timelines.

Key Responsibilities

• Execute migrations and change management for customer circuits on IP/MPLS services during planned events and downtimes, completing tasks with pre- and post-activity validation within stipulated timeframes.
• Perform thorough testing of configured or migrated customer services including L3 VPN, L2 VPN, and Internet to meet specified deliverables.
• Identify and resolve post-migration issues arising from discrepancies in service verification.
• Adapt to shift work depending on scheduled activities.
• Operate primarily on Cisco, Alcatel Lucent, Huawei, and Juniper network devices for configuration and service testing.

Candidate Requirements

• Minimum qualification: Bachelor of Engineering/Technology in Telecommunication, Computers, or equivalent.
• At least 2 years of professional experience in network device configuration, migration, and maintenance, preferably with reputed organizations.
• Strong understanding of IP/MPLS networks and MPLS VPNs, including network fundamentals and routing protocols such as Static, BGP, and OSPF.
• Hands-on expertise in configuring and troubleshooting Cisco and Alcatel Lucent routers.
• Experience working in a service provider environment with core responsibilities in network device management.
• Knowledge of operating and managing Cisco Router/Switches and Alcatel Lucent 7750 SR devices is mandatory.
• Familiarity with systems and process workflows relevant to the role.
• CCNA certification or equivalent Alcatel Lucent certifications are advantageous.
• Excellent communication skills coupled with the ability to remain composed under stressful situations.
• A systematic and organized approach to work is critical.