Customer Experience Specialist

About the Role

At Tesla, Customer Experience Specialists play a crucial role in delivering exceptional and engaging interactions that create lasting impressions for both current customers and prospects. Serving as the initial contact in showrooms and the final interface at vehicle delivery, they embody Tesla's mission to accelerate sustainable energy adoption.

In this capacity, you will guide clients seamlessly through their Tesla journey—from initial showroom visits through to vehicle handover—ensuring an innovative and memorable purchase experience that matches Tesla’s groundbreaking products.

Key Responsibilities

• Greet walk-in visitors promptly and personally to initiate positive engagement and make them feel welcome.
• Converse meaningfully with guests to understand their motivations, purchase intentions, and timelines, compiling a detailed and personalized customer profile.
• Provide inspiring and educational experiences including answering queries, tailoring product demonstrations, arranging demo drives, and showcasing Full Self-Driving features according to their interests.
• Deliver engaging vehicle delivery orientations emphasizing key features, ensuring new owners feel confident and excited about their Tesla.
• Support sales pipeline health by gathering guest data, scheduling test drives, and identifying buyers with high purchase intent.
• Consistently deliver top-tier customer service to both existing and prospective Tesla owners.
• Perform additional duties as required to support business objectives.

Candidate Requirements

• Minimum one year of customer service or sales experience demonstrating success in meeting and surpassing goals.
• Strong enthusiasm for Tesla’s mission and awareness of innovations in electric vehicles as well as familiarity with EV industry trends and relevant local incentives.
• Capability to comprehend and communicate business and technical concepts effectively.
• Demonstrated reliability and a collaborative team-oriented attitude.
• Excellent organizational skills with attention to detail; strong verbal and written communication abilities; proficient with Microsoft Office and CRM systems.
• Willingness to work retail hours including evenings, weekends, and holidays.
• Possession of a valid driver’s license.
• For positions in specified states (CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC), a Motor Vehicle Salesperson License issued by the state DMV is mandatory to engage in sales activities. Candidates should verify eligibility with their respective DMV.
• In certain states (AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA) a Notary license is preferred. Tesla will assist candidates in obtaining this license if necessary.

Benefits for Part-Time Employees

• Access to 401(k) plan with employer matching contributions.
• Employee Assistance Program providing support services.
• Accrual of sick and vacation time.
• Tesla Babies program.
• Backup childcare and parenting support resources.
• Pet insurance options.