Customer Engagement Officer

About Liberty

Liberty is a leading non-bank lender in Australia, renowned for offering innovative, customer-focused loan products to assist over 500,000 individuals in attaining financial stability. We emphasize a supportive and creative work environment shaped by our core FLAIR values: Fair, Learning, Accountable, Invested, and Resourceful. These principles guide our relationships with customers and colleagues alike.

Position Overview

We are seeking a meticulous and organised professional to join our team as a Customer Engagement Officer. This fast-paced role is pivotal in aiding our brokers and supporting the smooth progress of loan applications through the assessment process. Key responsibilities involve loan application processing, credit verification, data maintenance, and effective communication with brokers.

Key Duties

• Processing loan applications and ensuring accurate record-keeping in the CRM system.
• Completing credit checks and verifying that all necessary documentation is documented correctly.
• Liaising with brokers to gather information, provide updates, and facilitate the advancement of applications.
• Reviewing application data rigorously for completeness and precision.
• Identifying and addressing any missing details or discrepancies within the application data.
• Providing administrative assistance to the Credit team and contributing to ongoing process enhancements.

Candidate Profile

• Exceptional attention to detail with a commitment to producing precise, high-quality output.
• Comfortable handling substantial volumes of data and administrative work.
• Strong written and verbal communication skills, able to confidently interact with brokers and internal stakeholders.
• Highly organised with the capability to prioritise competing tasks and adhere to deadlines.
• Experience working with CRM platforms and Microsoft Office tools.
• Enjoys working collaboratively within a team yet capable of independent work.
• Proactive, adaptable, and dedicated to continual skill and process development.

Diversity & Inclusion

Liberty prides itself on cultivating a workplace where individuality and authenticity thrive. We actively support gender equality, disability inclusion, LGBTQIA+ rights, mental health awareness, and cultural diversity, including respect for Indigenous Australians and other minority communities. Our commitment is evidenced by accolades such as the Work180 recognition and certifications as a B Corporation, along with Employer of the Year and Employer of Choice awards.

Employee Benefits

• Comprehensive wellness offerings including gym subsidies, free counselling services, flu vaccinations, health checks, massages, and private health cover.
• Regular social events such as themed luncheons, end-of-year and end-of-financial-year parties, with a casual dress code.
• Inclusive community groups including Pride Network (LGBTQIA+), Women in Leadership, and environmental enthusiasts among others.
• Opportunities for community involvement through programs like Lend-A-Hand.
• Strong career growth prospects supported by access to online learning and development resources.
• Additional perks like complimentary coffee, fresh fruit, daily lunch offerings, and snacks available throughout the day.

Equal Opportunity Employer

We welcome applications from all individuals, irrespective of race, gender, religion, age, sexual orientation, gender identity, or disability status. Note that only shortlisted candidates will be contacted.