Customer Care Executive

Job Summary

This role offers an opportunity to work remotely from anywhere within West Bengal as a Customer Care Executive handling voice processes. The candidate will represent the customer service business area and be responsible for managing customer interactions effectively while working in rotational shifts.

Job Responsibilities

• Handle customer communication according to the assigned work roster.
• Take full responsibility and demonstrate accountability for each customer interaction.
• Use a suitable tone and language when communicating with customers.
• Provide solutions and educate customers wherever possible.
• Follow all product, process, system, and policy guidelines accurately.
• Keep detailed documentation of customer engagements.
• Meet targeted timelines and maintain service quality standards.
• Comply with all contact center policies, procedures, and conduct codes.

Qualifications and Skills

• Minimum educational qualification: 10+2 or Graduation in any discipline.
• Age requirement: 18 to 35 years old.
• Strong proficiency in English reading and comprehension.
• Excellent problem-solving abilities and customer-oriented mindset.
• Attention to detail and service-focused attitude.

Work Schedule and Technical Requirements

• The position requires working in a 24/7 environment with a 6-day rotational shift schedule and one rotational weekly off.
• Candidates must have their own laptop, desktop, or mobile device with stable internet access and a quiet workspace at home.

Additional Information

Candidates must reside in West Bengal to be eligible.