Customer Activation Manager

About the Company

Our client is a rapidly expanding FinTech firm focused on providing payroll and back-office software solutions tailored to startups. The customer experience team includes areas such as support, account management, activations, and tax services. This division is among the fastest growing and highest priority sectors within the organization. This role presents an opportunity to take ownership of a vital post-sale function that directly influences new customer success.

Opportunity Overview

The Customer Activation Manager will manage the entire onboarding, activation, and implementation process for new clients, ensuring every account is properly configured and operational. This position involves close collaboration with customers to promote product adoption and identify opportunities for account growth. It is designed for a commercially driven professional who approaches the role with a sales mindset and desires to achieve measurable results.

Key Responsibilities

• Take full responsibility for end-to-end customer onboarding, activation, and implementation.
• Promote product usage to guarantee customers quickly realize value.
• Detect and escalate opportunities for account expansion.
• Collaborate cross-functionally to ensure deployment schedules are met promptly.
• Track and meet activation and expansion performance metrics.

Requirements

• Experience in roles such as Account Executive or Account Manager as opposed to solely Customer Support or Customer Success Management.
• Proven history of managing quotas and successfully expanding accounts.
• Strong skills in client interaction and project management.
• Ability to take ownership of commercial results within a post-sale capacity.
• Preferred: experience within FinTech or payroll industries.