Community Manager (Manchester)

About Matillion and the Role

Matillion is the creator of Maia, an AI Data Automation platform designed to eliminate manual data engineering processes by combining 15 years of data expertise with autonomous AI. Serving major clients such as Cisco, DocuSign, and Slack, the company has expanded globally from its Manchester origins, with teams in the UK, US, and India. The organisation is comprised of driven and curious professionals aiming to create significant impact.

As a Community Manager, you will spearhead the transformation of Matillion's data professional community into a dynamic, AI-enhanced environment that fosters connection, knowledge sharing, and growth. This role requires proactive leadership, project management skills, and a passion for community development, focusing on creating a first-class community experience.

Key Responsibilities

• Own and develop the community strategy and roadmap, evaluating the current platform and leading its evolution into an interactive, AI-driven experience attractive to customers and technical teams.
• Oversee and update community platforms such as Discourse, the Ideas Portal, Stack Overflow, and Reddit, ensuring consistency in branding, content quality, and functionality, including front-end enhancements via HTML and JavaScript.
• Coordinate a schedule for contributors, including Solution Architects and engineers, to maintain regular engagement and presence in community forums.
• Manage the integration of AI into the community by researching available technologies, collaborating with AI and Metrics teams, and delivering features like chatbots and advanced search capabilities.
• Regularly analyze community engagement data to identify trends, define success metrics, and make data-informed decisions to enhance the user experience for B2B SaaS customers.

Candidate Profile

• Experience in community management within a B2B SaaS context, understanding technical customer interactions and needs.
• Strong project management abilities capable of handling multiple initiatives and schedules without sacrificing quality or progress.
• Proficiency with front-end web technologies, specifically HTML and JavaScript, to independently manage platform styling and branding updates.
• Enthusiasm for AI technologies and their potential to enrich community features and engagement.
• Highly organized, collaborative, and data-oriented, able to work well with technical stakeholders and use engagement insights effectively.

Compensation and Benefits

The estimated annual salary range for this position is £36,000 to £54,000, with the final compensation dependent on relevant skills and experience. Matillion embraces flexible working arrangements encouraging work-life balance.

• Equity in the company
• 30 days annual leave plus public holidays
• Five days paid volunteer leave
• Private health insurance
• Life insurance
• Pension scheme
• Access to mental health support services

Additional Information and Hiring Practices

Matillion ensures candidate safety by communicating only via official company email addresses and trusted recruiting partners who clearly identify their representation. The company never requests payment or sensitive financial details during recruitment. Candidates are encouraged to trust their instincts and verify roles on the official website if uncertain.

Matillion values potential and encourages applicants even if they do not meet every criterion. It is committed to diversity, equity, and inclusion, prohibiting discrimination and harassment of any kind.

AI-assisted tools may be used in the recruitment process to support application assessments, but final hiring decisions remain the responsibility of human evaluators. Further details on data processing can be provided upon request.