Community Coordinator

About Creator.co

Creator.co is a leading influencer marketing platform recognized as one of Vancouver's fastest-growing startups. It holds accolades such as being ranked #1 by SmartSites, rated 4.7 stars on G2, and acknowledged as a top influencer platform by Influencer Marketing Hub. The platform is designed to facilitate connections and collaborations between creators and brands, helping them grow and monetize their efforts digitally.

Role Overview

The Community Coordinator will manage daily community operations and support functions, including ticket management, CRM and community platform administration, direct creator communications, and support for the Creator Storefronts product. This role involves being an active, approachable representative for Creator.co within the community and social channels, though it does not include social media content creation or brand strategy responsibilities. This position offers the opportunity to gain insight into a dynamic creator platform with mentorship from the Affiliate Performance Manager and professional growth potential.

Key Responsibilities

• Handle and resolve daily support tickets while enhancing current workflows.
• Maintain accurate CRM data through data entry and reporting tasks.
• Manage the creator community platform by posting and responding to member inquiries.
• Engage directly with creators to assist with onboarding and updates, referring complex issues to management.
• Support the development of the Creator Storefronts by suggesting features, outlining requirements, and testing live features.
• Maintain an active, visible presence in the community and on social channels by collaborating on content ideas and occasionally producing light content in coordination with the team.
• Update standard operating procedures and process documentation consistent with workflow changes.
• Monitor and follow up on pending actions across creator programs and partner registrations.
• Compile and consolidate data for a monthly performance report.
• Perform additional administrative and research duties as needed.

Qualifications and Skills

• 1-2 years experience in customer support, CRM, or community management.
• Proficiency with Zendesk or comparable helpdesk software.
• Comfort with AI tools such as ChatGPT or Claude to streamline daily tasks including drafting and summarizing.
• Ability to represent the brand publicly in community and social environments.
• Strong written English skills and clear communication ability.
• Ability to operate effectively within ambiguity and demonstrate initiative.
• Quick to learn new software and tools.
• Meticulous attention to detail combined with strong organizational skills.
• Proactive approach with a readiness to seek clarification when needed.

Preferred Attributes

• Experience with community platforms or CRMs like User.com or Circle.
• Some background in light content creation such as captions, simple graphics, and short-form text is an advantage.
• Educational background in business, communications, or marketing is beneficial.

Compensation and Benefits

• Starting salary range of $50,000 to $55,000 CAD annually, inclusive of bonus and benefits.
• Comprehensive benefits including health, dental, and vision insurance.
• Flexible remote work arrangements allowing two remote days per week with access to a dog-friendly downtown Vancouver office.
• A collaborative, inclusive culture fostering innovation and communication.
• Opportunities for professional and personal growth within a scaling startup environment.