Job description

Overview

Dezire Hr Services is seeking a dedicated Tele Collection Executive to join their Bengaluru team. This full-time role is suited for candidates with up to 2 years of experience and focuses on managing customer interactions regarding EMI payments.

Key Responsibilities

Reach out to customers to remind them about upcoming EMI due dates.
Conduct follow-up calls for customers with overdue EMI payments.
Clearly communicate potential consequences of delayed or missed payments professionally.
Continuously follow up until the outstanding payments are cleared.
Refer complex or unusual cases to supervisors for further handling.
Maintain accurate records of call details, payment status, and collection remarks in the system.
Comply strictly with company policies and established collection protocols.

Qualifications and Skills

Experience from 0 up to 3 years in tele or debt collections.
Strong communication and negotiation capabilities.
Skilled in prioritizing tasks and handling multiple customer accounts.
Excellent customer service mindset with problem-solving skills.
Basic computer proficiency including familiarity with CRM or collection software.
Background in fintech or banking sectors is beneficial but not mandatory.

Skills Summary

Tele Collections
EMI Collections
Debt Recovery
Customer Service
Negotiation
Payment Follow-up
Collection Processes
CRM Systems
Banking
Fintech Industry Knowledge

Application Instructions

Candidates who meet the above criteria are encouraged to get in touch. Contact HR Jeevitha via phone or WhatsApp at the provided number to apply and join the expanding team in Bengaluru.

Collection Specialist

Where you'll work