Job description

Overview

We are seeking a seasoned Client Servicing Manager who excels in nurturing client relationships and delivering outstanding service. The role demands a minimum of three years in client servicing or account management, combined with strong communication and problem-solving capabilities.

Key Duties

Establish and sustain robust connections with current clients.
Serve as the main contact for client inquiries and service needs.
Comprehend client demands and guarantee prompt service fulfillment.
Collaborate with internal teams to ensure smooth project implementation.
Address and resolve client issues to boost satisfaction.
Conduct periodic follow-ups and client review sessions.
Generate reports highlighting client feedback, service effectiveness, and account conditions.
Spot potential avenues for account expansion and cross-selling.
Maintain high client retention and satisfaction rates.

Eligibility Criteria

Graduate degree required.
At least three years’ relevant work experience.
Intermediate proficiency in English.

Skills Required

Managing client relationships effectively.
Account management expertise.
Customer support and service skills.
Strong communication and presentation abilities.
Proficient in problem resolution.
Coordinate efficiently within teams.
Negotiation skills to facilitate agreements.
Knowledge of MS Office and CRM systems.

Work Details & Compensation

Position involves day shifts on a full-time basis.
Fixed monthly remuneration of ₹35,000.

Employee Benefits

Stable employment with full-time status.
Professional atmosphere promoting career advancement.
Opportunities for leadership development and training.
Collaborative team culture supporting skill growth.

Client Servicing Manager