Claims Consultant, Liability Lines

About Berkshire Hathaway Specialty Insurance

Berkshire Hathaway Specialty Insurance (BHSI) is an esteemed insurer providing a wide array of commercial property, casualty, and specialty insurance solutions globally. Backed by the strength of Berkshire Hathaway's financial standing and a global team of professionals, BHSI operates with core values such as respect, integrity, excellence, collaboration, and passion. The company emphasizes diversity and offers an inclusive culture where employees can contribute fully and be appreciated.

Role Overview

This position in BHSI's Auckland Liability Claims team involves managing a diverse portfolio of liability claims including Professional Indemnity, Directors and Officers Liability, Employment Practices Liability, Cyber, Financial Institutions, and General Liability. Candidates will oversee claims from initial notification to final resolution, making informed coverage and reserving decisions and devising claim strategies. Effective liaison with customers, brokers, underwriting, and operations teams is integral for strengthening service and outcomes.

Responsibilities

• Manage liability claims end-to-end, ensuring adherence to BHSI Claims Service Standards.
• Timely and fair analysis of coverage with clear communications and escalation of policy or underwriting concerns as necessary.
• Evaluate claim exposure, set appropriate reserves, and keep stakeholders updated with detailed justification.
• Lead investigations and strategy development, coordinating with advisers, experts, and vendors for practical and commercial resolutions.
• Maintain transparent, professional relationships with customers and brokers.
• Ensure accurate claims documentation, share insights with internal teams, and contribute to process and system enhancements.

Required Skills and Attributes

• Strong technical expertise in claims judgment covering coverage, reserving, investigation, negotiation, and decision-making.
• Customer and broker-oriented mindset emphasizing responsiveness, professionalism, transparency, and respect.
• Excellent communication skills to simplify complex technical topics for varied audiences.
• Commercial perspective to understand impact on underwriting, portfolio and business performance.
• Organizational capability and meticulous attention to detail amid a dynamic, deadline-driven environment.
• Commitment to continuous learning and adaptability in the liability claims domain including systems and market trends.

Qualifications and Experience

• Practical experience with liability claim lines such as Professional Indemnity, Directors and Officers, Employment Practices, Cyber, Financial Institutions, or General Liability.
• Desirable credentials include tertiary education, ANZIIF membership, legal qualifications, or other insurance-related certifications strengthening technical knowledge and claims proficiency.

Compensation and Benefits

• Competitive salary package with discretionary bonus and 5% employer contribution to KiwiSaver.
• Additional annual leave based on relevant professional experience.
• Up to four months paid parental leave, comprehensive insurance coverages, and wellbeing programs including AIA MyCare and Employee Assistance.
• Support for professional development such as tuition reimbursement, study assistance, and ongoing training.
• A collaborative, non-bureaucratic work culture valuing simplicity, accountability, and excellence.

Additional Information

The job description is indicative and may include other relevant duties to meet organizational requirements. Salary details are aligned with candidate experience.