City Operations Administration Assistant

Role Overview

As a City Operations Administration Assistant, you will play a crucial role in ensuring essential services operate efficiently. Your responsibilities include providing excellent administrative support across several operational functions such as fleet, finance, payroll, waste, and animal control. Your support enables various teams to focus on delivering dependable and responsive services to the Napier community.

Main Duties

• Assist with fleet, plant, and operational activities by managing records, coordinating maintenance, and facilitating effective communication among teams.
• Deliver frontline customer service through handling phone calls, emails, and walk-in enquiries, accurately logging and tracking service requests.
• Support finance and payroll processes including managing purchase orders, matching invoices, processing timesheets, and maintaining confidential compliance-related records.
• Provide assistance concerning animal control, waste management, and general office administration tasks to keep systems and workflows running smoothly.

Candidate Profile

• Possess 4 to 5 years of relevant experience in administration, customer service, payroll, or related fields, supported by strong computer skills and a readiness to learn new technologies.
• Demonstrate excellent organizational skills and the ability to prioritize multiple tasks with accuracy and professionalism.
• Exhibit strong communication abilities and a customer-focused attitude, ensuring all interactions with staff, contractors, and community members are respectful and solution-oriented.
• Show initiative, reliability, and commitment to continuous improvement and effective teamwork through a proactive and detail-oriented work approach.

Benefits and Work Conditions

• Five weeks of annual leave after two years of service.
• Discounted health insurance through a workplace scheme and eye test subsidies.
• Access to retailer discounts and study assistance programs.
• Employee assistance program availability.
• Participation in quarterly values awards, birthday vouchers, and social club activities.
• Annual free flu vaccinations.
• Access to cultural learning opportunities including Ka Awatea Cultural Wānanga, NCC Kapa Haka, and Te Reo Māori language classes.

This permanent full-time role is based onsite at the operational site in Onekawa, Napier, working 40 hours per week from Monday to Friday. The total annual salary package ranges from NZD 66,223 to 74,013, inclusive of KiwiSaver contributions, with the final offer dependent on applicant’s skills and experience.

Additional Information

Napier City Council is an equal opportunity employer committed to diversity and inclusion. Applicants from all backgrounds are encouraged to apply, and accommodations during the hiring process are available upon request. Prior to employment, successful candidates will undergo pre-employment screening, including criminal background checks and, depending on the role, health screenings and drug & alcohol testing. Council employees may also be involved in Civil Defence emergency responses when required.