Care Coordinator

About Nimbus Health

Nimbus Health is dedicated to enabling older Australians to regain independence while staying in their own homes. By integrating leading allied healthcare practices with comprehensive care coordination, we eliminate common obstacles that prevent clients from accessing necessary care. Our service areas include Melbourne, Brisbane, Adelaide, and Sydney, with a steadfast commitment to compassionate, accessible care that supports clients remaining in familiar surroundings. Partnering with clients, families, and home care providers, we emphasize evidence-based approaches that promote lasting wellbeing and quality of life.

Role Overview

We are seeking a skilled Care Coordinator to join our expanding team on a permanent full-time basis, located at our Melbourne head office. This role involves a broad array of duties aimed at supporting our rapid sector growth and operational demands. Ideal candidates will have experience in call centers, office administration, or medical administration.

Key Responsibilities

• Coordinate and optimize scheduling of client appointments to maximize resource utilization
• Monitor appointment availabilities and adjust them to meet client needs
• Serve as the primary point of contact via phone and email between clients, care providers, and clinical staff
• Maintain comprehensive and accurate documentation and records to facilitate smooth operations and aid decision-making
• Collaborate with clinical teams to ensure transparent sharing of client information
• Promptly address and resolve scheduling conflicts or issues
• Support preparation and dissemination of reports, presentations, and other documentation
• Assist periodically with marketing and communication activities
• Perform additional administrative tasks as needed

Benefits

• Participation in Health and Wellness Program, including gym and health insurance discounts and Employee Assistance Program access
• Open communication channels across all organisational levels with granted autonomy
• Regular social gatherings to build relationships within the Nimbus team

Candidate Requirements

• Strong communication and interpersonal abilities to effectively collaborate with diverse stakeholders
• Proficiency in scheduling, data management, and reporting software systems
• Excellent organisational and time management skills to handle full client schedules and prioritise responsibilities efficiently
• Commitment to continuous professional development
• Positive mindset with a passion for enhancing clients' lives