Captain - Food & Beverage

Job Overview

We are seeking energetic and self-driven Food & Beverage professionals aiming to advance their careers. As a Captain, your primary duty is to offer professional and customer-centric services, ensuring that guests enjoy a memorable experience during their visit.

Key Responsibilities

• Execute all required food and beverage service tasks aligned with the hotel's performance standards.
• Gain comprehensive knowledge of the assigned outlet's menu to effectively advise and assist guests.
• Maintain positive customer relationships by promptly addressing and resolving complaints or inquiries.
• Prepare the outlet for service and oversee operations to ensure smooth functioning.
• Lead and oversee the service team to guarantee adherence to service standards.
• Provide adequate training to all team members to ensure competency in their roles.
• Manage supplies efficiently, ensuring accurate stock records to meet outlet requirements.
• Minimize wastage, breakage, and spoilage of food and beverages.
• Utilize upselling techniques proactively to exceed guest expectations and boost revenue.

Qualifications & Experience

Candidates should ideally hold a diploma or degree in hospitality management or a related field, with up to two years of experience in a similar position. Proficiency in English, both written and spoken, is necessary. Familiarity with the Micros point-of-sale system is advantageous. Experience in leadership or supervisory roles, even at minor levels, is considered a plus.

Skills & Attributes

The successful candidate will be customer-oriented, proactive, and alert. An outgoing, charismatic, and approachable personality is essential. Ability to perform well under pressure in a busy environment and collaborate within a multicultural team is required. Key competencies include understanding job responsibilities, accountability, cultural sensitivity, customer focus, adaptability, and teamwork.