Business Operations Manager

Role Summary

Join us as a Business Operations Manager leading the comprehensive operations for our Telecom Value-Added Services (VAS) portfolio. This role involves orchestrating daily telecom operations, fostering operator partnerships, collaborating with diverse teams, and promoting operational excellence across strategic initiatives.

Primary Duties

• Oversee and handle the full spectrum of business operations for Telecom VAS solutions.
• Serve as the main liaison for telecom operator partners ensuring efficient routine operations.
• Develop and nurture strong connections with stakeholders both within telecom operators and internal departments.
• Continuously monitor operational performance to identify challenges early and implement prompt resolutions.
• Collaborate with Product, Technology, Content, Finance, and other teams to guarantee seamless service delivery.
• Manage onboarding of operators, coordinate new service launches, and support ongoing operational necessities.
• Monitor key business performance indicators, compile operational reports, and offer strategic insights to leadership.
• Initiate process enhancements aimed at boosting efficiency and enhancing the customer experience.
• Ensure compliance with service level agreements, governance policies, and organizational commitments.
• Assist revenue expansion efforts by closely partnering with business and alliance teams.

Qualifications and Experience

• Possess a bachelor’s degree in Business, Engineering, Telecommunications, or a similar discipline.
• Bring at least seven years of total professional experience, including a minimum of three years in Telecom VAS, telecom operations, business operations, or account management.
• Demonstrated success managing telecom operator partnerships and business operational frameworks.
• In-depth knowledge of Telecom Value-Added Services such as CRBT, digital content platforms, subscription services, or related telecom offerings.
• Experience navigating complex stakeholder environments in dynamic business settings.

Skills and Competencies

• Expertise in business operations management and telecom VAS domain.
• Strong skills in stakeholder relationship management and account oversight.
• Proficiency in service delivery excellence and operational problem resolution.
• Analytical mindset with capability to monitor performance and generate insightful reports.
• Effective collaboration with cross-functional teams and excellent communication abilities.

Preferred Background

• Experience interacting directly with telecom operators and driving operator-centric business initiatives.
• Familiarity with CRBT and other digital telecommunications ecosystems.
• Track record of managing extensive operational programs and critical business deployments.

Indicators of Success

• Operational processes for telecom business run smoothly and efficiently.
• Strong working relationships established with stakeholders, ensuring high satisfaction levels among operator partners.
• Operational commitments and new service rollouts occur promptly and accurately.
• Ongoing enhancement of operational standards and favorable business results.