Business Operations Director

About Highland Consumer Partners

Established in 2007, Highland Consumer Partners specializes in investing in consumer-facing companies that exhibit strong growth potential. The firm targets specialty retail, e-commerce, consumer products, and services sectors, partnering with innovative brands to accelerate their expansion and improve overall performance. Team members contribute to shaping promising consumer companies in collaboration with experienced investment and operating professionals.

Role Overview

The Business Operations Director position is a fully remote, full-time role focused on managing and enhancing the day-to-day operational activities across Highland's consumer portfolio. This role involves creating and executing operational frameworks, steering planning and performance management initiatives, and ensuring that strategic objectives are effectively translated into operational execution.

Key Responsibilities

• Lead the design and implementation of operational frameworks to enhance business performance.
• Manage planning and performance management processes in alignment with organizational goals.
• Collaborate closely with leadership to evaluate operational efficiency and develop actionable improvement strategies.
• Track and analyze key performance indicators to support investment and growth decision-making.
• Support business planning efforts and promote operational best practices across the portfolio.
• Coordinate cross-functional initiatives ensuring seamless execution and communication.
• Mentor team members and foster a collaborative workplace culture.
• Maintain transparent communication with internal teams and external stakeholders.

Preferred Qualifications

• Exceptional analytical abilities, skilled in interpreting financial, operational, and market data to guide decisions.
• Proven experience in business planning, strategic implementation, and operational enhancements within consumer-centric or growth-focused companies.
• Demonstrated leadership and team management experience managing cross-functional groups and enhancing accountability.
• Experience in sales or revenue-driven roles, with knowledge of go-to-market strategies, pipeline management, and performance optimization.
• Bachelor's degree in Business, Finance, Economics, or related disciplines; advanced degrees such as an MBA are advantageous.
• Strong written and oral communication skills for effectively delivering complex information to varied audiences.
• Experience working remotely or within distributed teams, with excellent organization and time management.
• Familiarity with consumer sectors like retail, e-commerce, and consumer products, comfortable in dynamic, fast-paced environments.