Business Analyst - Digital Transformation Program

About the Organization

TAFE Queensland stands as Queensland's leading Vocational Education and Training provider with over 140 years of delivering hands-on and industry-applicable training. Their award-winning courses are accessible on campus, online, and directly in workplaces, aiming to empower communities and strengthen regional economies through skill development.

Role Overview

This position leads business analysis efforts within assigned projects tied to the Digital Transformation Program. Projects may include enterprise content management, business automation, data analytics, information governance, digital collaboration tools, cybersecurity enhancements, and broad digital capability upgrades across the organization.

Core Responsibilities

• Lead business analysis tasks from project initiation through to delivery aligning outcomes with program goals.
• Collaborate with stakeholders to capture and analyze business requirements, document current and target process flows, and support solution evaluations.
• Create and maintain detailed business analysis documentation such as requirements specs, process maps, user stories, acceptance criteria, traceability matrices, business rules, decision logs, and implementation inputs.
• Assess existing processes and systems to identify risks, pain points, and improvement opportunities leading to future-state designs and benefit realization.
• Coordinate with project teams, technical experts, vendors, and business representatives to ensure clarity and feasibility of requirements throughout project phases.
• Support communication, change management, and stakeholder engagement activities by providing impactful analysis outputs.
• Assist with solution validation through involvement in design reviews, option evaluations, testing preparations, defect resolution, and business readiness checks.
• Identify and escalate gaps, risks, assumptions, and critical decisions early, maintaining transparency in governance forums.
• Prepare and present various project and governance materials illustrating analysis findings, risks, stakeholder feedback, and recommendations.
• Embody and promote organizational values: Showing Initiative, Working Together, Customer Focus, and Taking Responsibility to support transformation success.

Candidate Profile

• Proven experience in business analysis within ICT, digital transformation, or organizational change, capable of defining and translating business needs into actionable requirements.
• Strong analytical and problem-solving skills, with the ability to document current/future processes, identify gaps and provide evidence-based recommendations.
• Skilled at producing and maintaining comprehensive analysis documentation including user stories, acceptance criteria, and traceability matrices.
• Excellent communication, facilitation, and stakeholder management capabilities, adept at clarifying requirements and fostering mutual understanding.
• Dedication to customer-centric service, continuous improvement, collaboration, and embracing change, aligned with TAFE Queensland values.
• Highly Desirable: experience with complex organizational ICT or process improvement projects, proficiency with business analysis and project governance tools, and relevant certifications or qualifications in business analysis, agile, project management, or service delivery.

Additional Information

This role reports to the Program Manager of the Digital Transformation Program and is primarily based at Mount Gravatt, with occasional duties at other campuses. It is a temporary full-time position through to August 27, 2027, unless otherwise extended or altered.

Application Details

Candidates should submit a detailed resume including two referees (one current supervisor) and a cover letter (up to two pages) addressing the assessment criteria. Applications close at 11:59pm on Sunday, 16 August 2026.

For enquiries, contact the Program Manager, Georgia King.