Business Analyst

About the Role

Join Qantas at their brand-new Product and Innovation Centre in Adelaide as a Business Analyst within the Qantas Digital business unit. This full-time permanent role offers a unique opportunity to co-create innovative, customer-oriented digital product experiences in partnership with an industry leader.

Key Responsibilities

• Collaborate with Product Managers to translate customer insights and business requirements into actionable user stories and solutions that drive feature and process enhancements.
• Work closely with delivery teams to ensure user-centric solutions that meet evolving customer needs.
• Engage effectively with stakeholders at various seniority levels through workshops, showcases, and customer journey reviews.

Requirements and Skills

• Minimum of five years' experience in a similar business analyst role supported by tertiary qualifications in Commerce, Technology, or Marketing.
• Knowledge and experience in AI, web, app, CRM, telephony, or consultant booking systems is highly advantageous.
• Strong background collaborating in large, multifunctional teams.
• Deep familiarity with modern frameworks such as Scrum, Kanban, Design Thinking, Human-Centered Design, multivariate testing, and Continuous Improvement.
• Proficiency in creating and interpreting reports using digital analytics or business intelligence tools, preferably Adobe Analytics, to extract actionable insights.
• Ability to articulate precise user stories and acceptance criteria to guide developers, testers, and other stakeholders.
• Excellent stakeholder engagement and management skills including interpersonal communication and structured facilitation.
• Self-motivated, proactive approach with a strong customer-centric mindset and capability to work independently.
• Commitment to contributing positively to team culture and dynamics.
• Experience using collaboration and story management tools such as Miro, JIRA, and Confluence.

Employee Benefits

• Access to heavily discounted air travel for employees and their families globally, plus exclusive hotel and holiday deals.
• Flexible leave options including 18 weeks paid parental leave and the option to purchase additional paid leave.
• Extensive discounts through partnerships in shopping, food, insurance, health, entertainment, and salary packaging schemes.
• Comprehensive wellbeing support including mental health resources, interactive wellbeing apps, and personalized nutrition plans.

Additional Information

Applications close on August 2. Qantas is committed to diversity and inclusion and encourages applicants from Aboriginal and Torres Strait Islander backgrounds along with all diverse groups. Supporting access and adjustments can be arranged upon application with confidentiality assured under privacy laws.