Billing Representative

Role overview

The Billing Representative supports billing operations within the Order to Cash process, with a strong focus on delivering accurate payment execution through third-party portals such as Ariba, Tungsten, Coupa, and similar platforms. This role is centered on billing delivery quality and creating a smooth customer experience.

Reporting to the Billing Operations Manager, the role works closely with the manager to handle daily workload, contribute to team development, and strengthen billing processes. It also serves as an important backup for the Billing Manager and takes ownership of more complex billing matters, especially those involving automated and portal-based payment systems.

Key responsibilities

• Support billing operations and day-to-day workload within the Billing team.
• Assist in improving billing processes and contributing to ongoing team development.
• Act as a backup resource for the Billing Operations Manager when needed.
• Manage more complex billing issues involving automated payment and portal systems.
• Coordinate payment workflows through portals such as Ariba, Tungsten, Coupa, and Taulia.
• Help maintain billing excellence across the Order to Cash function.
• Provide a customer-focused approach while handling billing activities.

Experience and requirements

• At least 3 years of experience in software billing.
• Experience in global billing is preferred, particularly within software services or high-tech environments.
• Strong background in working with third-party portal infrastructure such as Ariba, Tungsten, Coupa, and Taulia.
• Advanced reporting capability, including Excel, Macros, Power BI, database management, and similar tools.
• Deep understanding of invoicing and collections processes and best practices.
• Ability to act as a trusted advisor to senior sales teams.

Additional details

This is a 12+ month contract role based onsite in Waterloo, Ontario, Canada.