At Your Service Supervisor

About the Role

Le Méridien Hotels & Resorts in Lusail, Qatar, is seeking an At Your Service Supervisor to oversee guest check-in and check-out procedures, process payments, assign rooms, and ensure an exceptional level of guest satisfaction. This supervisor position also includes team leadership duties, helping to mentor and coordinate staff in providing memorable hospitality experiences.

Key Responsibilities

• Oversee all guest arrivals, verify their identity, process payments, assign rooms, and issue room keys.
• Set up accurate guest accounts and handle input of loyalty program details.
• Ensure guest rates align with market codes, documenting exceptions as needed.
• Balance financial transactions, compile daily reports, and manage cashier-related tasks, including securing funds at shift start/end.
• Respond promptly to guest requests or escalate to relevant departments, ensuring all needs are met.
• Assist guests with directions, property information, and accessibility needs.
• Lead and support team members by facilitating training, evaluation, and motivation; serve as a role model and accessible leader.
• Promote a positive workplace, address employee concerns, and adhere to company policies on conduct, confidentiality, and safety.
• Communicate professionally with guests and colleagues; prepare accurate written documentation as necessary.
• Maintain compliance with all safety and quality standards, reporting accidents or hazards accordingly.
• Perform additional supervisory and guest service duties as assigned by management.

Preferred Qualifications

• Completion of high school diploma or equivalent (G.E.D.).
• At least one year of relevant work experience in guest services or a similar operational role.
• Minimum one year in a supervisory role, preferably within hospitality or customer service.

Working Conditions & Physical Requirements

• Required to stand, walk, or sit for extended periods.
• Lift, move, or carry items up to 10 pounds unaided.

Workplace Commitment

As part of Marriott International, Le Méridien upholds equal opportunity employment, value diversity, and adheres to non-discrimination policies regarding disability, veteran status, and similar protections. Team members enjoy an inclusive, culturally rich working environment dedicated to personal and professional growth.

Company Culture

Le Méridien draws inspiration from classic, elegant travel with a distinctly European spirit. The hotel encourages a creative, cosmopolitan approach to hospitality, focusing on meaningful guest connections and experience-driven service. Become part of a global brand recognized for delivering memorable hospitality and career development opportunities.