Assistant Manager

Position Overview

As an Assistant Manager, you will passionately lead and develop your team to deliver outstanding in-store customer experiences. You will manage various store operations elements, including training, staff supervision, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume full leadership responsibilities. Your success will be measured by your ability to drive sales and maximize profitability targets for the specific store.

Required Qualifications

• Demonstrated leadership skills with a minimum of one year in a customer-facing retail environment.
• Confident and committed to delivering exceptional customer service.
• Driven by enthusiasm for customer interaction and sports products to achieve superior results.
• Adaptable and innovative in responding to evolving demands and opportunities within a fast-paced omni-channel retail setting.
• Ability to perform tasks independently without the need for constant supervision.
• Strong analytical and numerical skills, including problem-solving, decision-making, and financial analysis.
• High ethical standards, values, integrity, and trustworthiness.
• Flexible availability, including evenings, weekends, and holiday periods.

Key Responsibilities

• Coach and motivate your team to deliver sales alongside outstanding customer service.
• Ensure superior customer satisfaction through thorough product knowledge and effective teamwork.
• Implement sales strategies, customer experience initiatives, merchandising, visual standards, and operational expectations.
• Serve as a liaison between customers, sales associates, and store management.
• Continuously learn and communicate expertise on products and trends to meet customer needs.
• Stay informed about current and upcoming product information and market trends.
• Contribute to fostering a positive and inclusive workplace culture.