Administrator

Role Overview

The Administrator will be responsible for managing daily operations at a sports facility, ensuring smooth booking processes, maintaining equipment and the premises, and supporting business functions.

Responsibilities

• Manage daily booking requests, attend calls and respond to WhatsApp enquiries promptly.
• Coordinate customer timings to guarantee punctual team entries and exits.
• Collect payments via Cash and UPI methods and keep accurate daily income records.
• Perform daily inspections of the turf surface, nets, and lighting to maintain safety and quality.
• Oversee sports equipment inventory such as bats, balls, bibs, and pitch accessories.
• Ensure cleanliness and hygiene of the facility including washrooms and seating areas through daily maintenance.
• Promote customer retention by encouraging repeat bookings and supporting the arrangement of weekend matches or tournaments.
• Supervise staff and coordinate with vendors for any repairs or technical issues on site.
• Address customer feedback and mediate ground-related disputes with professionalism.

Requirements

• Previous experience in managing sports facilities, retail outlets, or hospitality services is preferred.
• Good communication skills with knowledge of WhatsApp Business and handling UPI payments.
• Availability to work flexible hours including late evenings and weekends as needed.