Account Manager

About Atome Financial

Based in Singapore, Atome Financial is developing a premier tech-driven financial services platform designed to accompany customers throughout their lifetime. As part of the Advance Intelligence Group, a Series D fintech unicorn recognized among the Top 10 on Singapore's 2023 startup listings, the company employs over 1,400 staff globally. Atome Financial operates across five ASEAN countries: Singapore, Malaysia, Indonesia, Philippines, and Thailand. Its core offerings include Atome BNPL, a leading Buy Now Pay Later brand partnered with thousands of merchants; Atome Card, a versatile pay-later card; and Kredit Pintar, a regulated digital lending app in Indonesia.

The company culture is grounded in values such as innovation mindset, efficiency and excellence, commitment to quality, integrity, and collaboration across regions and disciplines.

Role Overview

The Account Manager role entails managing a strategic portfolio of merchant partnerships within assigned categories to foster long-term growth. This covers commercial strategy development, consultative engagement, and seamless coordination with cross-functional teams. The role is the primary liaison for merchants to enhance their platform performance and strengthen Atome's growth partnership stance.

Key Responsibilities

• Manage a portfolio of merchant partnerships, creating sustainable account strategies that enhance GMV and commercial success.
• Form trusted advisory relationships with merchant stakeholders to uncover growth opportunities on the Atome platform.
• Leverage data analytics to improve merchant results through tailored business reviews, marketing, promotions, and product usage recommendations.
• Lead commercial negotiations covering annual planning, renewals, marketing funding, and growth initiatives.
• Identify and act upon revenue growth prospects while optimizing marketing and commercial investments.
• Work collaboratively with Business Development, Marketing, Product, Operations, Finance, Risk, and Customer Service teams to execute merchant-related projects and resolve challenges.
• Design category-wide growth tactics by analyzing industry trends and competitive dynamics to boost Atome’s market share.
• Coordinate marketing campaigns, events, exclusive launches, social media efforts, and merchant-sponsored promotions with the Marketing team.
• Monitor merchant portfolio health using key metrics and proactively drive retention, engagement, and partnership longevity.
• Provide merchant feedback internally to support product and operational improvements.

Candidate Requirements

• Minimum of 2 years' experience in Account Management, Business Development, Client Success, Partnerships, or related commercial roles, preferably in fintech, payment services, e-commerce, retail, or technology sectors.
• Demonstrated success in managing and expanding strategic merchant or client relationships with consistent commercial achievements.
• Strong commercial insight with the capacity to analyze performance data and deliver actionable business recommendations.
• Proven expertise in overseeing commercial negotiations and managing complex stakeholder relationships across organizational levels.
• Existing connections within Singapore’s retail, lifestyle, fashion, beauty, or consumer industries are advantageous.
• Excellent project management skills to juggle multiple concurrent initiatives effectively in a dynamic environment.
• Customer-centric approach with a commitment to understanding merchant needs and becoming a trusted partner.
• Proactive, inquisitive, and solution-driven mindset capable of independently advancing projects amid uncertainties.
• Exceptional communication, presentation, and stakeholder coordination skills.
• Strong team player who excels in cross-functional collaborations and assumes responsibility for outcomes.