Account Executive

Role Overview

As an Account Executive at PetDesk, you will play a crucial role in driving company growth by acquiring new veterinary clinic clients and expanding relationships within assigned territories. This fully remote position requires managing the entire sales cycle, ranging from outbound lead generation to discovery, demos, and closing deals, as well as converting inbound leads while collaborating closely with the Sales Development team.

Key Responsibilities

• Consistently prospect, qualify, and nurture leads through outbound efforts, delivering customized product demonstrations tailored to veterinary practice needs.
• Maintain accurate pipeline management and forecasting utilizing Salesforce and Gong Deal Boards as primary data sources to ensure transparency and guide coaching.
• Conduct high-quality sales conversations, promptly document call notes, prepare stakeholders with necessary context, and steer discussions to address customer requirements.
• Manage vital onboarding and handoff activities including scheduling kickoffs and facilitating payment-related transitions for new sales, leveraging automation to enhance the customer journey.
• Collaborate across teams such as Marketing, Implementation, Customer Success, and Product to provide a seamless, customer-focused experience from initial contact through implementation.
• Exhibit a strong sense of ownership and integrity by proactively addressing challenges, maintaining ethical sales practices, and safeguarding customer information.
• Remain flexible and committed to ongoing growth by staying updated on product changes, market trends, and new sales strategies.
• Occasionally travel (around 10%) for trade shows, sales kickoffs, client events, and industry conferences.

Qualifications

• Minimum of two years’ experience in full-cycle SaaS inside sales with proven ability to manage pipelines, accurately forecast, and consistently achieve revenue targets.
• Proficient with CRM tools, preferably Salesforce, emphasizing meticulous data entry, timely follow-ups, and thorough documentation.
• Exceptional verbal communication skills suitable for a primarily virtual sales process to maintain professionalism and reliability.
• Strong work ethic combined with a growth mindset; open to coaching and accountable for personal performance.
• Analytical problem solver capable of delivering clear insights, practical solutions, and follow-through.
• Effective collaborator who contributes positively to team goals and partners well with Marketing, Implementation, and Customer Success teams.
• Dedicated to focusing exclusively on this role, without engaging concurrently in other sales positions.
• Veterinary industry experience or background in selling to small businesses is an added advantage.

Benefits and Incentives

• Recognition through Presidents Club for outstanding sales achievement.
• Comprehensive medical coverage for employees and dependents with 80-90% employer-paid premiums.
• Employer contributions to Health Savings Account when paired with a high-deductible health plan.
• 401(k) plan with up to 3.5% employer matching.
• Dependent Care Flexible Spending Account availability.
• Optional dental and vision insurance plans.
• Basic life and accidental death & dismemberment insurance.
• Short-term and long-term disability coverage.
• Generous flexible paid time off policy plus 12 annual paid holidays.
• Paid parental leave and unique perks including paid "Pawternity" leave, financial support for pet adoption, and subsidized pet insurance.
• An annual $250 stipend for professional learning and development.

Additional Information

PetDesk offers a leading client engagement platform combined with a top-rated pet parent application aimed at enhancing veterinary clinic management and client relationships.

The hiring process is standardized and averages around two weeks, focusing on consistency and fairness through a structured interview method known as "Who: The A Method of Hiring."

Third-party recruiter submissions are not accepted. The company may utilize artificial intelligence tools during application reviews and assessments to aid recruitment staff, although all final hiring decisions are made by humans.

Compensation Details

The position's on-target earnings range from $110,000 to $130,000 annually, comprising an equal split of base salary and uncapped commissions. Compensation is closely tied to meeting sales targets, offering significant earning potential for high achievers.