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Capgemini

A2 Level Voice Process Associate

Capgemini

Remote · Tam zamanlı

Başvuran ilk kişi siz olun

Deneyim
Herhangi
Maaş
Açılışlar
1
Yayınlandı
2 saat önce
Çalışma modu
Evden çalışma
Eğitim
Herhangi bir mezun
Uygunluk
Fresh graduates with minimum graduation qualification and excellent communication skills can apply.
Sürdürmek
Başvuru yapılması gerekmektedir.

İş tanımı

Your Role

  • Demonstrate strong communication and customer service abilities.
  • Fresh graduates with excellent communication skills are welcome to apply.
  • Minimum educational qualification: graduation is required.

Key Responsibilities

  • Exhibit excellent written and verbal communication, listening, and comprehension skills.
  • Provide outstanding customer service and effectively manage customer frustration through de-escalation.
  • Utilize superior problem-solving skills while working independently and objectively.
  • Commit to delivering exceptional customer experience by building and maintaining solid relationships.
  • Handle multiple tasks and customer interactions simultaneously, prioritizing requests efficiently.
  • Make sound decisions and adapt swiftly to rapid changes.
  • For remote work, maintain a secure workspace with reliable internet connectivity.

What You'll Appreciate About This Role

  • Opportunities to shape your career with various long-term paths and internal openings within the company.
  • Personalized career guidance from experienced leaders.
  • Comprehensive wellness programs including health screenings, telemedicine, insurance enhancements, elder and partner care, and support for new parents through flexible working arrangements.
  • Access to a massive digital learning platform comprising over 250,000 courses and numerous certification options.
  • A workplace culture that embraces diversity, inclusivity, and values every individual’s authenticity.
  • Enjoy weekly live music performances, sports activities, yoga sessions, and marathons as part of employee engagement.
  • Engagement in innovative projects across technology and engineering sectors, tackling societal and environmental challenges.

Compensation

The gross starting annual base salary is determined based on experience and qualifications, with transparent and fair pay practices. Additional bonuses, incentives, and benefits are discussed later during recruitment. Salary specifics are not disclosed during initial hiring; any applicable relevant pay terms aligned with labour agreements will be shared at interview.

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