Grace Njeri Wainaina

About

Results-driven banking, client relations, and administrative professional with experience in financial software operations, ERP implementation, customer relations, and team leadership. Skilled in Microsoft Dynamics 365 Business Central, financial analysis, reporting, budgeting, and service delivery across finance, banking, NGO, and public relations environments.

Experience

• Service Delivery Manager
  Calltronix Kenya Limited -MultiChoice Group
  Mar 2025 – Present
• Finance Associate
  Vertex Hub Group
  Sep 2024 – Feb 2025
• Client Relations Manager
  Unlock Africa Group
  Apr 2023 – Jun 2024
• Team Leader and Customer Service Representative
  Majorel Kenya
  Feb 2022 – Mar 2023
• Finance Intern
  Premier Credit Limited
  Jan 2020 – May 2020

Education

• Bachelor of Science in Banking and Finance
  Jomo Kenyatta University of Agriculture and Technology
  Banking and Finance · Sep 2017 – Dec 2021
• Kenya Certificate of Secondary Education
  Gatanga Girls Secondary School
  Feb 2012 – Dec 2016

Skills

• Data Analysis
• Financial Analysis
• Financial Reporting
• CRM
• Project Planning
• Customer Service
• Excel
• Budgeting
• Team Leadership
• Process Optimization
• Loan administration
• Risk Mitigation
• Microsoft Dynamics 365 Business Central
• Stakeholder engagement
• ERP Implementation

Courses & certifications

• Project Management Certificate · Google Coursera · 2025
• Finance Essentials · Microsoft Dynamics65 · 2025
• Digital Customer Service Certificate · Generation Kenya · 2021

🏆 Achievements & awards

• Best Female

⚽ Extracurricular activities

• Secretary, Kenya Anglican Youth Organization (KAYO), Kajiado Diocese
• Prefect, Primary and High School