Wellness Coach

About Healthmap Solutions

Healthmap Solutions specializes in specialty health management, focusing primarily on progressive diseases with a notable expertise in kidney health populations. The company leverages extensive clinical data and advanced analytics to drive complex specialty health management programs. Dedicated to both clients and employees, Healthmap is committed to improving health outcomes for those most in need.

Position Overview

The Wellness Coach at Healthmap Solutions plays a vital role within the Clinical Services team by engaging with members to address their healthcare requirements, encourage wellness, mitigate social challenges, and enhance overall health results. Working collaboratively alongside nurses, social workers, and dietitians, the coach conducts educational initiatives, special programs, and assessments. The role involves managing a personal caseload through various communication channels, providing outstanding customer service to foster healthier lifestyle changes.

Key Responsibilities

• Engage members to support and develop their healthcare plans by identifying barriers and offering solutions such as medication reminders, appointment scheduling, and referrals to community support resources.
• Build trusting and collaborative relationships with members and caregivers to facilitate access to resources that empower positive health changes.
• Participate in team meetings to review progress towards goals and departmental targets outlined in Service Level Agreements.
• Accurately collect and document member demographics and healthcare information in the Employee Health Record (EHR) system.
• Handle inbound and outbound communications with members, healthcare providers, and other stakeholders to support organizational objectives.
• Conduct daily outreach calls to eligible patients, explaining benefits of the Healthmap Kidney Health Management program and enrolling interested members.
• Respond to inbound member self-referrals for enrollment into the Kidney Health Management program.
• Engage members with clarity regarding care terms, using prescribed scripts or talking points to professionally address resistance or concerns.
• Report complaints and suggest corrective or preventive measures, escalating issues following established protocols as necessary.
• Perform additional duties as assigned.

Qualifications & Experience

• Associate degree in a relevant discipline or equivalent experience with appropriate certifications considered in lieu of formal education.
• Minimum of two years of healthcare experience, ideally with individuals having chronic diseases or behavioral health challenges.
• Preferred experience in managed care, physician offices, or account management.
• Familiarity with Medicare and Medicaid programs is preferred.
• Experience in a metrics-driven work environment is advantageous.

Skills & Competencies

• Strong problem-solving skills with the ability to implement initiatives effectively.
• Excellent verbal and written communication capabilities.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office suite including Outlook, Word, Excel, and PowerPoint.

Additional Information

No travel is required for this role.

Americans with Disabilities Act (ADA) Statement: The physical demands outlined represent the requirements necessary to perform essential job functions. Reasonable accommodations will be provided to qualified individuals with disabilities to enable successful job performance.

Equal Opportunity Employer Statement: Healthmap Solutions strictly prohibits discrimination or harassment based on age, race, religion, ethnicity, national origin, gender or gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. The company fosters an innovative, inclusive workplace and is committed to equal employment opportunities.