Waiter / Steward

Role Overview

The Hosteller Hospitality Private Limited is hiring a Waiter / Steward for its property in Kannur, Kerala. This is an on-site hospitality role focused on guest service, order handling, and maintaining a smooth dining experience.

Key Responsibilities

• Welcome guests warmly and interact with them in a courteous, professional manner.
• Share menu information, including dishes, specials, and ongoing offers or promotions.
• Record food and beverage requests accurately and pass them through correctly.
• Deliver food and drinks in line with hotel service standards.
• Keep tables arranged, clean, and ready for use throughout service.
• Check in with guests during their meal to make sure service expectations are being met.
• Respond to complaints in a calm, professional way and escalate issues when needed.
• Prepare and settle bills and payments with accuracy.
• Keep restaurant and service areas neat and hygienic.
• Follow all rules related to cleanliness, safety, and personal grooming.

Requirements

• Educational qualification of at least 10th or 12th pass; hotel management education is preferred.
• Around 2 years of experience in a hotel or restaurant setting is preferred; trained freshers may also apply.
• Strong communication abilities, with English and Hindi considered an advantage.
• A positive, guest-focused attitude and good customer service approach.
• Willingness to work rotating shifts, including weekends and public holidays.
• Neat, presentable, and well-groomed appearance.

Compensation

The role offers a monthly stipend/salary in the range of INR 13,000 to INR 16,000.