TM- Area Manager - HDFC BB Hyderabad

About the Role

This position focuses on driving insurance business growth through key relationships within the HDFC Bank Branch Banking network across an assigned area. The manager will guide a team and collaborate closely with both Birla Sun Life Insurance and HDFC Bank stakeholders to boost sales, enhance customer experience, and maintain business persistency.

Key Responsibilities

• Lead insurance sales by building strong ties with HDFC branch partners and ensuring their teams are equipped to present Birla Sun Life Insurance solutions to clients.
• Oversee a team of 10-11 members, tailoring support and communication based on the branches under management.
• Deliver individual and vertical sales targets, aiming for an annualized premium between 5–10 Cr, and ensure relationships’ top-line targets are met or exceeded.
• Maintain high standards to achieve zero customer complaints and ensure 80% premium and policy persistency, with active management of renewal processes.
• Balance company processes and the channel partners’ expectations, ensuring seamless onboarding and ongoing service delivery for customers.
• Develop branch-level activities to drive deeper customer engagement and product penetration across the network.
• Regularly communicate process changes, product training, and updates to internal teams and channel partners.
• Identify and implement innovative business acquisition methods and review team performance to ensure activation and quality benchmarks are reached.

Major Challenges

• Managing market volatility, especially due to the focus on unit-linked insurance products.
• Aligning goals and processes between company policies and the priorities of HDFC’s branch banking teams.
• Adapting to open architecture models where different branches may have varying priorities.

Internal & External Relationships

• Work closely with support executives, trainers, HR, and issuance coordinators for operational efficiency.
• Engage daily with relationship managers and external partners to troubleshoot, support business development, and provide smooth policy issuance and service coordination.

Additional Information

• The role requires continuous review of business performance, contributing new ideas for sales pitch and product innovation, and identifying training needs across both in-house and partner teams.
• Direct communication with customers via welcome calls and timely resolution of policy-related inquiries is essential to maintain persistency benchmarks.