Ten Tops Assistant Store Manager (2IC Store Support)

Position Overview

Supporting the Store Manager, you will guide Customer Service Assistants and act as the Manager on Duty to ensure excellent results during your shifts. Your role as Store Support Lead includes overseeing key administrative tasks such as personnel and payroll management, cash handling, stock control, store upkeep, and safety, while driving sales and championing the Ten Tops brand values. You are a vital member of the management team setting the work culture and standards.

Key Responsibilities

• Ensure Customer Service Assistants engage personally with every customer.
• Achieve store performance targets set by the Operations Manager.
• Lead Front End Operations, training staff on customer service principles.
• Guarantee fast, friendly checkout experiences.
• Maintain store cleanliness and customer readiness at all times.
• Carry out opening and closing store procedures and assist with daily operations.
• Perform Store Manager duties during their absence.
• Supervise and support all team members including training and coaching.
• Review corporate communications and act accordingly.
• Liaise with the Store Manager and corporate office on store-related issues.
• Drive sales growth while managing expenses effectively.
• Assist with payroll processing, ensuring budget adherence.
• Support merchandising and enforce adherence to Standard Operating Procedures.
• Manage cash handling, including preparing and securing bank deposits and authorizing register functions.
• Observe Human Resources policies and procedures strictly.
• Help manage stock receiving, invoicing, and inventory checks.
• Take part in store maintenance activities such as cleaning and garbage disposal.
• Promote and practice a strong safety culture, including proper use of equipment like carton cutters and ladders.

Essential Job Functions

• Operate computers, printers, and cash registers frequently.
• Handle merchandise up to 10kg and reach heights between 1.5 to 3 meters.
• Use ladders regularly and move stock with trolleys and pallet jacks.
• Perform physical activities including kneeling, bending, and stooping.
• Communicate clearly with customers and staff both face-to-face and by phone.
• Navigate throughout the store to coordinate staff and stock.
• Remain upright and stationary for approximately 80% of the work time.

Qualifications and Work Skills

• Relevant recent work experience in retail or customer service.
• Strong commitment to exceptional customer service.
• Capability to multitask and lead a team effectively.
• Creative problem-solving skills and the ability to maintain composure under pressure.
• Good numerical skills for managing sales and payroll.

Personal Attributes

We value a high level of professionalism, excellent communication skills complemented by an outgoing personality, a customer-centric approach, understanding of retail best practices, enthusiasm for teamwork, and enjoyment in creating positive customer connections.

About Ten Tops

• Ten Tops offers value by pricing everything at $10 or less in stores.
• Our diverse product range includes pet care, household cleaning, groceries, confectionery, health & beauty, toys, tech, stationery, party supplies, arts & crafts, and more.
• We provide a supportive workplace, ongoing training, and career growth opportunities.