Temporary Member Advocate

About Sana and Role Overview

Sana is on a mission to simplify healthcare, tackling the common challenges of navigating the US healthcare system which can be confusing, expensive, and frustrating. By focusing on Sana Care, an integrated care model offering unlimited primary care and expert navigation at no extra cost, Sana strives to ensure members receive timely and appropriate care seamlessly. Besides supporting members, Sana also provides employers and brokers with user-friendly tools to manage health benefits effectively.

We are seeking a dedicated Temporary Member Advocate to join our customer support team. This role involves working alongside social workers, patient advocates, health coaches, nutritionists, and nurses to assist our members in resolving everyday healthcare-related issues.

Key Duties

• Offer clear and precise guidance on health insurance and employer benefits across various communication channels such as phone, text, chat, and email.
• Support new members during onboarding, helping them comprehend and choose suitable health plans and guiding them through other necessary steps.
• Assist members throughout their healthcare journeys, including locating providers, resolving claim problems, and referring them to specialized clinical care managers.
• Provide constructive feedback to the product team concerning member support challenges to enhance user experience.
• Maintain a supportive environment to ensure members feel well cared for and satisfied with the services.

Preferred Qualifications and Attributes

• Bilingual proficiency in English and Spanish is preferred but not mandatory.
• Possess a bachelor’s degree with approximately two years of related experience in social work, patient advocacy, or health coaching.
• Comfortable working remotely and adept at using modern web-based applications developed in-house.
• Exceptional communication skills.
• Basic familiarity with healthcare systems and insurance benefits is advantageous.
• Entrepreneurially minded, self-motivated, and eager to contribute to a startup environment.
• Values-driven, with a commitment to improving healthcare for individuals and business owners.
• Resilient and willing to undertake challenging tasks.
• Adaptable to change in a dynamic startup setting and open to responsibilities beyond the standard role scope.

Benefits and Work Environment

• Fully remote company with no mandatory return-to-office policies.
• Opportunity to create a positive impact on the lives of members, supported by encouraging daily member feedback.

Additional Information

Sana was established in 2017 to deliver health plan solutions for small to midsize businesses, centered around its integrated primary care service. The company has embraced a remote-first culture from inception, promoting values like curiosity, ownership, and rapid innovation in an open, collaborative environment. Candidates should expect that artificial intelligence tools may support parts of the recruitment process but all hiring decisions are made by humans. The targeted compensation for this role is approximately $55,000 annually ($26.44 per hour) for remote US locations, with final offers varying based on experience and skills.