Telecaller

About TheWireMonster

TheWireMonster is a specialized digital marketing agency dedicated to delivering bespoke solutions for a select group of clients. Our team members are meticulously chosen and trained, focusing on a limited number of projects to ensure superior quality and meticulous attention. We cultivate strong client connections to thoroughly grasp their business needs and create targeted strategies addressing social media and online marketing challenges. Committed to best practices and ongoing learning, we stay at the forefront of digital marketing trends. Transparency is key: we provide clear reporting and continuous guidance to help clients fully leverage their campaigns.

Role Overview

We are seeking a full-time Telecaller based in the Mohali district with options for on-site or remote work. The incumbent will manage both outbound and inbound calls to introduce company services to potential and current clients, respond to basic inquiries, and maintain detailed call logs. Responsibilities include updating customer data within internal systems, following up on leads from marketing and sales, coordinating with internal teams to schedule appointments or demos, and contributing valuable feedback from client interactions. The role demands consistent office presence (if on-site), meeting call targets, and delivering a professional, client-focused service at all times.

Candidate Qualifications

• Excellent verbal communication and active listening skills in Hindi and English to engage effectively with clients and prospects.
• Strong customer service aptitude to handle inquiries, resolve straightforward issues, and uphold the company’s positive image.
• Basic computer proficiency with an ability to update call logs, utilize CRM platforms, and generate simple reports.
• Good time management and organizational abilities to handle call flow, track leads, and achieve daily objectives.
• Professional telephone manners, confident presentation, and composure under pressure.
• Experience in telecalling, customer support, or sales assistance is advantageous but not mandatory.
• Minimum education of high school diploma or equivalent; further education in business, marketing, or related areas is a plus.