Telecaller

About the Company

Dugar Finance And Investments Ltd is associated with the Hindustan Chamber of Commerce, one of India's oldest professional associations, established in 1945 to promote trade and investments nationally.

Job Overview

We are seeking a motivated and customer-focused Telecaller to join our team across multiple locations: Indore, Jaipur, Chennai, and Pune. The role involves initiating outbound calls to current and potential customers to discuss loan products, address queries, gather documents, and support the collections and business operations.

Key Responsibilities

• Initiate outbound calls to customers regarding loan-related products, payments, and services.
• Follow up on pending documentation, payments, or applications with customers.
• Provide accurate information and resolve customer inquiries professionally.
• Keep detailed records of calls, responses, and subsequent follow-ups.
• Liaise with Sales, Operations, Credit, and Collection departments to ensure prompt handling of customer needs.
• Consistently achieve assigned call targets through regular follow-ups.
• Escalate complaints or issues to appropriate teams as necessary.

Candidate Requirements

• Proficiency in Hindi, English, and Tamil languages.
• Strong verbal communication and interpersonal skills.
• Ability to manage a high volume of outbound calls effectively.
• Basic computer literacy, including familiarity with MS Office.
• Customer-centric mindset with good listening skills and problem-solving capabilities.
• Disciplined approach to follow-ups and meeting defined targets.
• Prior telecalling or customer service experience in banking, NBFC, financial services, or collections is advantageous.
• Fresh graduates with strong communication abilities will also be considered.

Preferred Attributes

• Effective communication and persuasive skills.
• Strong follow-up and coordination skills.
• Patience when handling challenging customer interactions.
• Target-driven, self-motivated, and a team player.

Education

Graduation preferred, but candidates with relevant experience and communication proficiency may be accepted.

Additional Information

Interested applicants should share their profiles as per instructions.