Technical Support Specialist (IT)

About Behavior Frontiers

Behavior Frontiers, LLC is a premier organization dedicated to providing applied behavior analysis (ABA) treatment services for children with autism and other special needs, helping them achieve their highest potential. We are expanding our team in El Segundo, CA, and are looking for an enthusiastic and career-focused Technical Support Specialist to join our dynamic environment.

Job Responsibilities

• Act as the primary service desk contact, managing and resolving all IT service requests and tickets.
• Deliver technical end-user assistance, addressing issues related to desktops, laptops, mobile devices, printers, peripherals, and telephone systems.
• Coordinate the setup, installation, upgrades, and repairs of computing hardware and software.
• Ensure excellent customer service by maintaining clear communication and applying systematic troubleshooting methods.
• Record and update detailed documentation of problem-resolution steps in the incident diary, knowledge bases, and wiki pages.
• Install and configure computer hardware components, operating systems, and software applications.
• Maintain IT inventory management covering hardware, software, phones, cell phones, and printers.
• Collaborate with personnel, consultants, and vendors to uphold IT standards and system functionality.
• Support IT-related projects and tasks as delegated by the IT Manager.

Qualifications and Skills

• Possession of an Associate degree or higher in relevant fields such as network management or help desk support.
• Proficient knowledge of Microsoft Windows OS, Microsoft productivity applications, CPU and networking hardware, TCP/IP protocols, LAN/WAN setups, as well as iOS and Android platforms.
• Strong critical thinking and problem-solving capabilities paired with excellent organizational skills.
• Effective time management skills enabling task prioritization in a fast-paced environment.
• Self-motivated, energetic individual with acute attention to detail.

Employee Benefits

For All Employees:

• Competitive hourly pay rate between $25 and $30 based on experience.
• Opportunities to advance your career and receive performance-based raises.
• Paid sick leave.
• 401(k) plan with company matching after six months of service.
• Access to an Employee Assistance Program.

Additional Benefits for Full-time Workers:

• Comprehensive Medical, Dental, and Vision insurance options.
• Paid personal time off and sick leave.
• Paid holidays.

Equal Opportunity

Behavior Frontiers is an Equal Opportunity Employer committed to inclusive hiring practices consistent with federal, state, and local laws, welcoming qualified applicants from diverse backgrounds.