ఉద్యోగ వివరణ

About the Role

Uber Eats is revolutionizing access to food, groceries, and daily essentials with faster and smarter delivery experiences. Within the US & Canada Consumer Operations team, you will be pivotal in shaping strategies that drive consumer growth, retention, and re-engagement through advanced pricing and lifecycle methods.

This leadership role integrates strategic planning, product innovation, and financial optimization. You will oversee investments in consumer acquisition and re-acquisition to enhance lifecycle progression and partner with Marketplace Tech to develop scalable pricing systems.

Collaboration with senior leadership and cross-disciplinary teams—Product, Strategic Finance, Marketing/CRM, and Global groups—is key to designing and implementing impactful initiatives that promote sustainable business growth and operational efficiency.

Key Responsibilities

Develop lifecycle investment strategies optimizing budget distribution among acquisition, retention, and resurrection efforts.
Design and implement pricing experiments, analyze results, and refine approaches based on data insights.
Collaborate with Technology teams to create scalable systems supporting future pricing and lifecycle innovations.
Monitor consumer behavior metrics such as activation rates, churn, and engagement frequency to guide strategic decisions.
Lead coordination across functions and business units to maintain unified execution of projects.
Mentor and guide the Lifecycle & Pricing team, fostering a culture of high performance and managing career development.
Oversee end-to-end lifecycle and acquisition strategies, managing capital allocation for acquisition and resurrection growth efforts.
Develop pricing frameworks including the Net Eater Fee (NEF) and integrate these within broader investment strategies.
Partner with Mobility, Global, and Retail teams on cross-line-of-business initiatives.
Establish strong investment decision processes to ensure cost savings and reinvestment opportunities.
Build tracking frameworks to evaluate acquisition health, pricing efficacy, and return on investment.
Act as a strategic advisor to technical leadership on consumer growth and marketplace pricing.
Align multiple stakeholders from Product, Finance, Operations, and Marketing teams to ensure shared priorities.

Basic Qualifications

Minimum 6 years in strategy, operations, consulting, or related analytical roles.
At least 1 year of experience managing a team or mentoring junior members.
Proficiency with financial modeling, profit and loss management, and capital allocation strategies.
Bachelor's degree in a quantitative, business, or technical discipline.

Preferred Qualifications

Demonstrated success leading comprehensive cross-functional projects from inception through execution.
Strong analytical skills including fluency in SQL and advanced spreadsheet tools for decision-making.
Good business acumen with the ability to translate data into actionable recommendations and decisions.
Exceptional communication skills to unify executive and frontline teams around common goals.
Proactive ownership attitude suited to fast-paced and ambiguous environments.
Ability to balance detailed operational work with strategic objectives.

Compensation and Benefits

For New York City-based roles, the salary range is $162,000 to $180,000 annually. Employees across US offices may participate in bonus programs, equity awards, and a 401(k) plan along with diverse benefits.

Work Location and Culture

Uber supports a hybrid working model; employees are generally required to be in-office at least 50% of the time unless fully remote status is authorized. Certain roles, such as at greenlight hubs, require full-time onsite presence.

Equal Opportunity and Accommodations

Uber is an equal opportunity employer committed to inclusive hiring regardless of gender, race, disability, or other protected characteristics. Applicants needing accommodations can request assistance appropriately.

Strategic Operations Lead, Consumer