Store Supervisor

About Lilysilk and the Store

Lilysilk is a premium silk lifestyle brand with a strong presence and stable customer base in Germany, valued for its exquisite silk craftsmanship and commitment to environmental sustainability. The brand is launching its first permanent offline boutique in Europe, situated in Munich's prime shopping district. This luxurious experiential store features premium silk apparel, home accessories like eye masks and hair ties, and bespoke gift box collections. A soft opening followed by a grand summer launch involving KOL visits and media exposure is planned to create a distinguished offline brand foundation in Germany.

The store will conduct a 5-month trial operation from June to September 2026, with performance during this phase determining the brand's long-term strategy in Germany. Exceptional results will enable expansion and upgrades in Munich and forthcoming branches in Berlin and Hamburg.

Key Responsibilities

• Achieve specified sales KPIs by actively engaging customers during peak hours and providing tailored consultations for business, daily, and gifting needs, emphasizing the eco-friendly production, product benefits, and premium lifestyle concept.
• Offer personalized fitting and shopping advice, maintain clean and orderly fitting rooms and store areas, develop detailed customer databases recording preferences, and foster strong customer loyalty to boost repeat purchases.
• Implement brand visual merchandising standards, maintain uniformity using brand-specific hangers and displays, monitor inventory turnover, assist the shopping center's buying team with assortment choices and reorder processes, and keep accurate daily sales records. Ensure the store’s physical appearance meets brand standards through regular cleaning and cooperate with the mall regarding facility inspections and maintenance.
• Support events including the soft opening, summer launch, and other brand activities by welcoming influencers and media, ensuring smooth event execution, and aiding local brand awareness and PR efforts.
• Maintain continuous collaboration with the national brand team by sharing store operations, sales data, and customer feedback; assist legal processes and coordinate daily compliance and communication with the shopping center management.

Requirements

• Fluent German (native or near-native) and good English skills to facilitate interdepartmental communication and customer service.
• At least 1–2 years of retail sales experience, preferably in luxury clothing, home accessories, or premium goods, with comprehensive knowledge of store operations.
• Proficiency in visual merchandising techniques and strict adherence to brand presentation guidelines.
• Competency with standard office software for inventory management and sales reporting.
• Strong sales capability with goal-oriented work ethic, excellent customer insight, adaptable sales strategies, and luxury consultation standards.
• Professional appearance, courteous and confident demeanor, with solid customer service skills including handling inquiries and basic after-sales support.
• High resilience and flexibility to work during opening hours including weekends and public holidays, with readiness for shift work during busy periods.
• Commitment to the sustainable brand philosophy, actively acquiring knowledge about silk materials, production processes, and brand standards, and abiding by operational procedures.

Additional Qualifications (Advantageous)

• Experience managing upscale permanent retail stores, organizing brand events, or collaborating with influencers and media.
• Basic skills in drafting business documents in German and handling administrative tasks.

Working Conditions

Location: 2nd Floor, Oberpollinger, Neuhauser Straße 18, Munich 80331, Germany – central shopping area.

Employment Type: Full-time.

Working Hours: Within shopping center hours (Monday to Saturday, 10:00–20:00), includes regular weekend and public holiday shifts, with flexibility during peak times.

Compensation and Benefits: Competitive base salary combined with performance bonuses and sales commissions. Comprehensive brand training on products, merchandising, sustainability philosophy, and exceptional customer service approaches.