Store Manager

Position Summary

The Store Manager will supervise daily store operations, ensuring customers enjoy a smooth and positive shopping experience. This leader is charged with maintaining store standards, meeting financial goals, and providing feedback on customer insights and product performance to appropriate stakeholders. The role demands strong leadership capabilities, organizational proficiency, and an in-depth knowledge of the fashion retail sector.

Financial Responsibilities

• Drive the store team to meet store targets and key performance indicators (KPIs).
• Ensure store shrinkage remains below 0.2% of the cost of sales.

Operational Duties

• Conduct regular financial and stock audits.
• Maintain and update the store dashboard, tracking performance metrics.
• Ensure visual merchandising standards are upheld within the store.
• Manage employee records, including leave, passports, performance, conduct history, and roster scheduling.
• Oversee all day-to-day procedures such as store opening and closing.
• Set and monitor sales targets, review KPIs, and analyze sales data to identify improvement areas.
• Hold routine team meetings to align on goals and provide constructive feedback.
• Enforce company policies and procedures for compliance.
• Communicate store performance, challenges, and opportunities to senior management regularly.
• Develop action plans based on performance analytics to enhance results.
• Manage back-store operations and merchandise replenishment effectively.
• Implement security protocols to prevent theft and ensure the safety of customers and staff.
• Recruit, train, and mentor a high-performing sales team.
• Monitor store expenditures, budgets, and financial objectives.

Customer Focus

• Lead the team to achieve customer club, Net Promoter Score (NPS), and Daily Store Engagement Scores (DSES) goals.
• Maintain strong relationships with mall management.
• Coordinate effectively with the corporate office about store activities.
• Promptly address and resolve customer questions and issues, aiming to exceed expectations.
• Manage employee performance and conduct within the store.

Learning and Development

• Continuously enhance personal and team skills, preparing future store managers.
• Identify learning gaps among team members and develop processes to address them.
• Conduct training for new employees and ongoing product knowledge sessions for staff.

Desired Experience and Qualifications

The ideal candidate should possess over 5 years of progressive experience in customer-focused roles, with solid management, leadership, and problem-solving abilities. Demonstrated success in boosting customer engagement and exceeding store sales KPIs is essential. A bachelor's degree in business administration, retail management, or a related discipline is preferred.