Software Operations Engineer for Smart Warehouse Project in Saudi Arabia

Overview

We are seeking a Software Operations Engineer to support a major smart warehouse initiative based in Saudi Arabia. This role involves comprehensive software operations and maintenance (O&M) across multiple integrated systems, collaborating closely with hardware teams and vendors to ensure continuous, reliable operations.

Key Accountabilities

• Oversee daily maintenance and monitoring of Lenovo enterprise systems, proprietary industrial gateways, warehouse execution/control systems (WES/WCS), and AGV dispatch software.
• Coordinate with OEM technical teams to troubleshoot interface disruptions, data transmission failures, task dispatch errors, and process blockages.
• Facilitate system upgrades, perform on-site validations, and gather user inputs for product enhancement.
• Work alongside network and hardware engineers to identify and resolve communication issues caused by servers, switches, networks, or automation equipment.
• Analyze issues spanning software logic, data inconsistencies, network connectivity, and hardware faults; take ownership for resolution and document findings.
• Compile incident analysis reports for automation equipment failures and refine troubleshooting protocols.
• Support server and software infrastructure maintenance through routine Windows/Linux health checks, log analysis, and verifying data backups with infrastructure teams.
• Monitor high-availability systems; manage software-related crashes and service startup failures.
• Ensure adherence to scheduled backups and integrity checks for all warehouse systems and maintain required logs for compliance.
• Provide end-user support by resolving software issues on warehouse PCs, PDAs, scanning devices, and production line equipment.
• Manage terminal software deployment, permissions, and integrate new devices into the network.
• Maintain and update documentation including system interfaces, software versions, troubleshooting logs, SOPs, topology diagrams, and configuration mappings.
• Offer 7 days a week, 8 hours per day on-site standby for production software failure emergencies, ensuring swift recovery and escalation to Level-2 support in China when necessary.
• Collaborate actively with network and hardware teams as well as third-party vendors, standardizing O&M processes and maintaining regular coordination meetings.

Qualifications

• Bachelor’s degree or higher in Computer Science, Software Engineering, Logistics Automation, Mechatronics, Network Engineering, or related disciplines.
• Between 1 and 3 years of experience in WMS, WCS, WES, AGV dispatching, or industrial gateway system implementation or on-site operations and maintenance.
• Exposure to automated production lines or international project deployments is advantageous.
• Fundamental knowledge of servers, networking, and automation hardware preferred.

Technical Expertise

• Competent in interpreting interface logs and message payloads to independently troubleshoot cross-system data exchange and API-related errors.
• Strong understanding of WES, WCS, and AGV business processes with ability to handle routine failures autonomously.
• Hands-on familiarity with Windows and Linux environments including system log examination, service monitoring, and performance evaluation.
• Knowledgeable about high-availability concepts and backup strategies.
• Basic capability to support network and automation hardware troubleshooting collaboratively.
• Skills in resolving issues with warehouse PC/PDA terminals and deploying terminal software are desirable.
• English proficiency sufficient for technical documentation interpretation and coordination with overseas partners.

Soft Skills & Adaptability

• Willingness to relocate for a long-term on-site position in Saudi Arabia, adaptable to emergency response schedules.
• Strong analytical and problem-solving skills, effective at cross-vendor communication and coordination.
• Quick adaptability and eagerness to master complex, multi-system environments.
• Highly detail-focused, disciplined in documentation, resilient under pressure, and attentive to industrial safety standards.

Benefits of the Role

• Participation in a prestigious global smart warehouse project offering hands-on experience with cutting-edge automation and IT systems integration.
• Robust support from a highly experienced Level-2 software operations team based in China, with structured onboarding and ongoing mentorship.
• Opportunities for career development either as a local Digital Technology and IT lead or as a specialist in software operations/products back in China.
• Comprehensive skill enhancement encompassing software operations, hardware knowledge, and networking to build a versatile profile for future smart manufacturing leadership roles.