SMB Account Manager - Services

Company Overview

Founded in 2009, Square has evolved to meet the changing needs of commerce by offering integrated, omnichannel solutions that help sellers of all sizes succeed. Our products enable merchants to process payments, manage inventory, offer buy now, pay later options, schedule appointments, engage customers, and handle payroll and loans—all from a unified platform. Our mission is to support sellers worldwide, from startups to enterprises, as their businesses grow and require more sophisticated tools.

Role Summary

We seek a passionate partner for small and medium-sized businesses (SMBs) in the Services sector, ranging from local salons to personal trainers. This role involves building strong client relationships, understanding their unique challenges, delivering customized solutions using Square’s tools, and advocating internally for their needs. The position mixes proactive outreach, consultative selling, and business coaching to help clients maximize their usage of Square products and grow their businesses.

Key Responsibilities

• Manage and grow a portfolio of SMB Services merchants by promoting tailored adoption of Square tools.
• Drive product expansion via upselling and value-based recommendations.
• Represent merchant interests within Square by providing insights and advocating empathetically.
• Balance proactive outreach, retention, and growth activities through effective organization and time management.
• Collaborate cross-functionally with Sales, Support, and Product teams to ensure an exceptional customer experience.

Required Qualifications

• Minimum 3 years of experience in Sales, Account Management, or a related field.
• Proven ability to identify and close sales opportunities while cultivating client relationships.
• Experience managing a sales pipeline and meeting revenue goals.
• Strong organizational, analytical, verbal, and written communication skills.
• Genuine interest and understanding of how new technologies can enhance SMB operations.
• Demonstrated track record as a trusted advisor who delivers measurable business outcomes and drives product adoption.
• Experience in the Services or Beauty industry is preferred.

Additional Information

Pay varies by U.S. geographic zone based on cost of labor indices and is commensurate with skills, experience, and qualifications. The zones and their salary ranges are:

• Zone A: $106,600 - $159,800
• Zone B: $99,100 - $148,700
• Zone C: $90,600 - $136,000
• Zone D: $80,000 - $120,000

We are an equal opportunity employer committed to diversity and inclusion, providing fair employment practices regardless of legally protected characteristics, and offering reasonable accommodations throughout the recruitment process. Candidates with arrest or conviction records will be considered in accordance with applicable laws and "fair chance" policies.

Our benefits package is designed to empower employees to perform at their best and achieve work-life balance, including remote work, medical insurance, flexible time off, retirement plans, and family planning support.