Shift Leader

About the Role

One Stop, part of Tesco Group, is searching for a Shift Leader to join the team in a dynamic retail setting where days offer a variety of challenges. As Shift Leader, you'll take charge of operations during your shift, guiding the team to create a clean, well-stocked shop that consistently surpasses customer expectations. Your role will focus on enhancing in-store service quality by actively coaching colleagues and providing continuous feedback. You will directly influence improvements by proposing practical solutions based on your assessment of store performance, all while ensuring a safe shopping and working environment.

Key Responsibilities

• Manage and inspire the team to deliver an outstanding and convenient shopping experience for the local community.
• Open and close the store, taking responsibility during duty shifts to prioritise safety and customer satisfaction.
• Act as the primary point of reference for colleagues in the Store Manager's absence regarding routine operational concerns.
• Help organise seasonal, community, and charitable events to foster an inclusive and positive atmosphere.
• Ensure the store is consistently tidy, clean, and attractive.
• Prioritise product replenishment according to customer demand.
• Oversee product displays and labelling to meet company standards.
• Quickly address overcharging issues and implement preventive measures.
• Efficiently manage queues to enhance the customer experience.
• Schedule and coordinate colleague activities and breaks in line with trade patterns and daily priorities.
• Develop expertise about the store's operations and coach colleagues to support practical improvements.
• Follow health and safety protocols and ensure team compliance.
• Communicate effectively with the team to keep everyone informed.
• Contribute ideas to simplify operations and share these with the Store Manager.
• Address and resolve customer and colleague queries; escalate as necessary to management.
• Ensure adequate staff coverage, especially during unexpected absences.
• Serve as a Keyholder, responding to alarm callouts to maintain store security.
• Monitor and act on internal communications promptly and keep colleagues up to date.
• Balance work between customer service and stock management areas.
• Assist Store Manager with absence management, including conducting return-to-work interviews and reporting triggers in line with policy.
• Foster connections with Area Manager and People Partner for support and escalation of relevant issues as needed.
• If your store includes a Post Office Local branch, manage its daily operations. Note: Applicants must pass a Post Office financial and criminal background check. Failing these checks will lead to withdrawal of a job offer.

What You Need

• Outstanding communication skills
• Keen focus on customer service
• Excellent problem-solving abilities
• Ability to work well in a team
• Strong attention to detail
• Ability to adapt to changing situations
• Confidence with technology
• Effective time management

Why Join One Stop?

• Flexible working arrangements to suit a variety of life circumstances—discuss your needs during the application process.
• Access to a broad range of employee benefits unique to One Stop as an independent Tesco subsidiary (see full benefits on the company careers page).
• Be part of community involvement initiatives, including charity partnerships, local support, and fundraising (e.g., over £10.4 million raised for good causes and 1.6 million meals donated to those in need through FareShare and Olio).
• A diverse and inclusive environment, welcoming everyone and supported by six colleague networks. Reasonable adjustments are offered for interview and onboarding processes. As a Level 3 Disability Confident Leader, One Stop ensures accessibility and fair opportunity for all applicants.

Additional Information

• The company reserves the right to close the vacancy early if a suitable applicant is found.
• Benefits may differ from those offered at Tesco Group as One Stop operates independently.