Service Support Assistant

Role Overview

The Service Support Assistant plays a vital role in sustaining the cleanliness, appearance, and readiness of a property’s common areas, outdoor landscaping, and vacant units. This supports both resident satisfaction and leasing efficiency.

Primary Responsibilities

• Thoroughly clean offices, restrooms, shared amenities, laundry rooms, model units, and unoccupied spaces.
• Collect and dispose of trash and debris from grounds, breezeways, parking zones, and dumpster areas.
• Maintain the visual appeal of landscaping elements including flowerbeds and grassy areas.
• Assist with pool maintenance, snow clearing, and other seasonal tasks as required.
• Promptly report any maintenance problems to supervisors.
• Adhere to company safety guidelines and maintain professional appearance standards.
• Perform additional duties as assigned by supervisors.

Required Skills and Qualifications

• Competent in the safe use of cleaning chemicals and equipment.
• Reliable team player with a strong service-oriented attitude.

Preferred Attributes

• Previous experience in multifamily porter, janitorial, housekeeping, or groundskeeping roles.
• Possession of a high school diploma or GED.
• Bilingual communication skills beneficial depending on property needs.

Communication and Technology Proficiencies

• Ability to comprehend and follow written and verbal instructions such as work orders.
• Communicate completion of tasks effectively to supervisors.
• Basic user skills with digital work order systems (e.g., Yardi, SmartRent).
• Competent with smartphone usage for taking photos related to unit turnovers and inspections.

Physical and Work Conditions

• Regular physical activity involving walking, lifting (up to 50 lbs), standing, stair climbing, and outdoor tasks.
• May require emergency or weekend support.

Additional Information

This job description outlines the typical nature and scope of work for this position but is not exhaustive. Duties may change based on business needs. Reasonable accommodations are provided for qualified individuals with disabilities. Employment complies with all relevant company policies and laws including Fair Housing, safety, and nondiscrimination rules.

Company Commitment and Benefits

Bridge Property Management is devoted to cultivating an inclusive workspace where all employees feel valued and supported. The company actively promotes Environmental, Social, and Governance (ESG) values across its operations.

• Comprehensive insurance benefits including medical, dental, vision, critical illness, accident, and short-term disability coverage.
• Company-covered life insurance with options to purchase added coverage; long-term disability also provided.
• Access to mental health and well-being services.
• 401(k) plan with a dollar-for-dollar company match up to 6% of pay; immediate vesting and automatic enrollment if eligible.
• Accrual of paid time off at 5.23 hours per pay period, totaling 17 days annually.
• Eleven paid holidays each year.
• Parental leave policy offering 4 weeks paid leave for primary caregivers and 2 weeks for secondary caregivers after six months of employment; 12 weeks paid leave for primary caregivers after two years.
• Tuition reimbursement program up to $5,000 annually for approved education expenses, with repayment conditions if employment ends within 24 months.

Equal Opportunity and Workplace Culture

Bridge Property Management values diversity and inclusivity, ensuring all hiring decisions are merit-based without discrimination on any protected basis. The company is committed to removing barriers and offering reasonable accommodations for qualified applicants and employees with disabilities to ensure equitable opportunity and accessibility.