Service Administrator

Overview

We are seeking a highly organized and detail-focused Service Administrator to support our Parts and Services Department. This role involves managing the administrative and coordination tasks to ensure smooth service operations and superior customer service delivery.

Key Responsibilities

• Support the Parts and Services Department administratively by preparing service and workshop quotes and securing customer service orders.
• Administer service jobs within the ERP system, accurately recording labor, parts, materials, and related service transactions.
• Coordinate with suppliers to order, track availability, and expedite parts needed for service and workshop activities.
• Manage part re-orders and demand requests based on workshop needs.
• Handle orders for external service providers to facilitate timely service delivery.
• Investigate and resolve questions related to service administration and invoices.
• Prepare customer quotations and follow up to ensure prompt responses and delivery.
• Collaborate closely with the Supply Chain team to guarantee that parts and internal sales fulfillments are completed within agreed timelines.

Candidate Profile

• Holds a Diploma or Degree in Accounting or Business Administration.
• Has at least two years of experience in administrative or customer service roles.
• Experienced in using ERP Info M3 and Salesforce platforms.
• Skilled with advanced functionalities of the Microsoft Office suite.

Additional Details

Location: Harare, Zimbabwe

Application Deadline: 21 July 2026

About Epiroc

At Epiroc, we are dedicated to advancing the energy transition by delivering innovative and sustainable mining and construction equipment and digital solutions. Our commitment to collaboration, innovation, and responsible business practices fosters a culture of trust and growth. We value diverse perspectives and strive for an inclusive workplace where new ideas thrive and contribute to a sustainable future.