Senior Sales Associate

Overview

The Senior Sales Associate at Kushals Retail Pvt Ltd plays a pivotal role in delivering outstanding customer service, driving sales growth, and ensuring smooth store operations. This position requires a customer-centric approach, adaptability to evolving retail environments, and leadership qualities to support the store management and team.

Primary Duties and Responsibilities

• Build and sustain strong relationships with customers by understanding their preferences and tailoring solutions to meet their needs.
• Handle customer concerns effectively and professionally, gathering feedback to enhance products and services.
• Achieve and exceed store sales targets through solution-oriented selling techniques.
• Promote higher-value products to increase average transaction value by using upselling and cross-selling strategies.
• Apply negotiation and objection-handling skills to convert potential customers into loyal patrons.
• Adapt to changing customer demands by sharing insights with the team and embracing new sales strategies promptly.
• Exercise sound decision-making and analytics to manage store functions independently during the Store Manager’s absence.
• Monitor inventory rigorously to prevent loss and discrepancies; assist in stock replenishment, stock takes, and turnover tracking.
• Ensure accurate inventory documentation and compliance with company policies and standard operating procedures.
• Address escalated customer issues swiftly and ensure professional resolutions.
• Lead by example to encourage a culture of accountability, goal achievement, and ethical conduct among team members.
• Contribute to training and mentoring new and existing staff for better product knowledge and service quality.

Candidate Qualifications and Requirements

• Minimum educational qualification: Higher Secondary Certificate (HSC) with at least 2 years of retail experience, or graduates with 2 years of retail experience.
• Age requirement: Between 20 and 35 years old.
• Fundamental computer skills, including proficiency in Microsoft Office.
• Proven history of consistently exceeding sales goals.
• Strong experience in providing excellent customer service and establishing lasting customer relationships.
• Experience in mentoring and guiding team members.
• Competence in handling cash transactions and managing inventory.
• Familiarity with POS systems and relevant retail technologies.
• Understanding of visual merchandising concepts.
• Energetic and positive mindset with excellent personal presentation and grooming.
• Willingness and ability to work flexible shifts as required.