Senior Help Desk Operator
Kaiapoi, Canterbury, New Zealand · Full Time
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- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 7 గంటలు క్రితం
- Work mode
- In office
- Education
- IT qualification or equivalent industry experience
- Eligibility
- Applicants must possess New Zealand residency or hold a valid work visa to be considered for this position.
- Resume
- Required to apply
Where you'll work
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Job description
About Hellers Ltd
Hellers Ltd is a premier New Zealand manufacturer and distributor of bacon, ham, and smallgoods. Our renowned brands are recognized for their award-winning quality and enjoy a growing presence among customers and consumers.
Role Overview
We are looking for a skilled Senior Help Desk Operator to join our IT team at the Kaiapoi plant. This practical, hands-on role involves maintaining the network, hardware, and servers to ensure continuous operation of our site. You will provide comprehensive technical support across various systems, ensuring our production and office environments operate efficiently.
Key Responsibilities
- Maintain and troubleshoot network, server, and hardware infrastructure at the Kaiapoi site.
- Deliver desktop and software support to system users.
- Perform operating system installations and manage IT-related projects aligned with business needs.
- Collaborate with IT teams in Kaiapoi, Auckland, and Australia on organizational IT strategies and initiatives.
- Ensure fast and effective resolution of IT issues to keep operations on schedule.
Skills and Experience Required
- Recognition of IT qualification or similar industry experience.
- Between 3 to 5 years' experience in IT user support, especially within a manufacturing environment.
- Experience managing MS Windows server systems and network systems over 3 to 5 years.
- Strong communication skills to relay technical information clearly to non-technical users.
- Proficiency with MS Office/O365 and SharePoint administration.
- Exposure to systems including Surveillance Camera Systems, Access Control, IP Telephony, Microsoft Dynamics NAV ERP, and SQL Database Management is highly valued.
- Comfortable with computer fundamentals and system startups.
- Demonstrated attention to detail, multitasking capabilities, and proactive initiative-taking.
- Resilience and perseverance in handling challenges.
Location and Benefits
- Work location based at Kaiapoi, approximately 15 minutes from central Christchurch.
- Free, secure on-site staff parking provided.
- Opportunity to join a prominent and reputable food brand.
- Attractive salary package and employee benefits.
Additional Information
- Applicants must hold NZ residency or possess a valid work visa.
- Hellers Limited prioritizes safety; pre-employment drug screening is mandatory.
- Applications close on Monday, 31st August 2026.
Level
Senior