Senior Director, CalAim Programs

About Zócalo Health

Zócalo Health is a community-focused, technology-driven primary care provider that serves populations historically underserved by conventional healthcare systems. The organization partners with health plans, providers, and community groups to offer culturally appropriate primary care, behavioral health services, and social support. Their integrated care model targets individuals with complex medical and social needs, combining local community teams, virtual care, and modern technology to ensure coordinated, holistic care delivery.

Role Overview

The Senior Director of CalAIM Programs will be integral during a phase of rapid expansion and increased complexity at Zócalo Health. This role oversees the consistent implementation of Enhanced Care Management (ECM), Community Supports (CS), and Community Health Worker (CHW) programs across various regions and health plans. The individual will lead daily operations of care delivery, enforce workflow adherence, maintain team accountability, and swiftly address operational challenges.

Key Responsibilities

• Manage daily operations of ECM, CS, and CHW programs across all served regions.
• Ensure consistent completion of care visits, active engagement, and other related activities.
• Monitor performance metrics such as visit completion rates, time to initial visit, and patient engagement.
• Detect and resolve execution issues within teams promptly.
• Direct management of CHW Team Managers and Senior Manager of Community Supports, setting clear expectations for productivity and performance.
• Hold management accountable through coaching, evaluation, and corrective actions as required.
• Uphold consistent management procedures across geographic locations.
• Ensure adherence to payor-defined workflows across all teams; identify deviations and initiate remediation.
• Provide constructive feedback to Payor Operations regarding workflow inefficiencies or challenges.
• Collaborate on workflow refinements without assuming design ownership.
• Balance competing priorities and resource limitations by making informed tradeoff decisions.
• Escalate operational or systemic issues appropriately to senior leadership or related departments.
• Coordinate cross-functional efforts to maintain alignment without overlapping responsibilities.

Qualifications

• Proven direct experience running CalAIM programs (ECM or Community Supports) within California.
• Over 10 years of healthcare operations experience focusing on care delivery or population health.
• At least 5 years of experience supervising managers or multi-tier teams, preferably in distributed or field environments.
• Demonstrated responsibility for comprehensive program execution, including performance oversight and operational results.
• Success in leading consistent execution across multiple regions or geographic areas.
• Strong knowledge of Medicaid populations, required documentation, and care coordination processes.
• Capability to manage high variability environments involving multiple plans, evolving requirements, and operational complexities.
• Skill in making immediate operational decisions amidst competing priorities.

Preferred Attributes

• Experience operating in multi-plan environments with varying demands.
• Background in value-based care or risk-bearing payment models.
• Experience scaling operations in fast-growing or early-stage organizations.
• Residency or availability within the Pacific Standard Time zone.

Compensation and Benefits

• Annual salary range from $170,000 to $180,000.
• Equity compensation package.
• Comprehensive benefits including medical, dental, and vision coverage.
• 401(k) retirement plan.
• Flexible paid time off policy for personal recharge.
• $1,000 stipend for home office setup and provision of necessary equipment for remote work.

Additional Information

This is a remote full-time position requiring availability during Pacific Standard Time hours. Candidates must be authorized to work in the United States. Zócalo Health values diversity and inclusion and considers all applicants regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.