Senior Account Manager

About BX Studio

BX Studio is a fast-growing digital agency serving major enterprise clients such as Reddit, Headspace, and Verifone, alongside promising startups. The agency offers specialized services in web design, development, and SEO/AEO. Over the last year, BX Studio expanded its team from 24 to 70 employees, doubled its revenue, and earned Webflow’s 2025 Enterprise Partner of the Year award.

Role Overview

We are seeking a Senior Account Manager to oversee client relationships, increase client retention, and drive revenue growth across 8 to 12 accounts. The successful candidate will have more than five years of relevant experience in account or project management, or customer success within a digital agency environment. This position requires strong autonomous operation and the ability to establish strategic partnerships with marketing leaders and company founders.

Key Responsibilities

• Function as the primary account lead and trusted consultant for assigned clients.
• Build and maintain strong connections with marketing executives and founders.
• Manage contract renewal discussions and lead all sales activities within accounts.
• Identify new sales opportunities, develop proposals, and present expansion plans.
• Engage with potential clients, conduct discovery and intake meetings, define project scopes, and effectively pitch BX Studio's services to secure new business.
• Provide a smooth transition from pre-sales to project delivery while collaborating closely with project managers.
• Proactively address client satisfaction and delivery challenges to ensure excellent service.
• Understand clients' objectives and work with project managers and specialists to create actionable strategies.
• Partner with company leadership on pricing, service packaging, and strategies for account growth.

Required Experience and Skills

• Proven ability to create trusted client advisor relationships by understanding their business and translating goals into strategic plans.
• Strong track record in managing renewals, identifying growth opportunities, discussing budgets, ROI, and contract negotiations, all while maintaining high client retention.
• Extensive background in managing web design, development, and SEO projects within an agency setting.
• Experience leading client intake and discovery, project scoping, and solution pitching for new business acquisition.
• Motivation to contribute to the development of account management processes, including templates and frameworks.

Preferred Qualifications

• Familiarity with analytics, content marketing, conversion rate optimization, and branding strategies.
• Knowledge of digital strategy to provide comprehensive client advisory beyond delivery tasks.