Salesforce System Administrator

Role Overview

We are collaborating with a prominent multinational company to appoint a passionate Salesforce System Administrator. This role focuses on enterprise applications, automation, and delivering outstanding user experience. You will be part of a dynamic technology team managing and enhancing Salesforce along with other enterprise business tools. Your contributions will directly influence operational efficiencies, new feature implementations, and future technology strategies within a fast-evolving environment.

Key Duties

• Manage, support, and improve Salesforce and related enterprise applications.
• Customize Salesforce settings, including workflows, reports, dashboards, and configurations.
• Develop and refine automated processes using Salesforce Flow.
• Engage with business partners to collect requirements and implement system upgrades.
• Maintain integrations between Salesforce and other platforms.
• Discover automation opportunities to replace manual operations and boost efficiency via AI-enabled solutions.
• Resolve technical issues promptly, adhering to service level agreements.
• Collaborate with infrastructure, operations teams, users, and third-party vendors to build scalable solutions.
• Drive continuous improvement and evaluate emerging technologies and business applications.
• Contribute actively to Agile projects and manage multiple tasks concurrently.

Candidate Profile

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• Minimum of five years’ experience managing and configuring Salesforce environments, preferably Sales Cloud.
• Proficient with Salesforce Flow automations including Record-Triggered, Screen, and Scheduled Flows.
• Salesforce Administrator Certification is desirable.
• Familiarity with Financial Services Cloud, Agentforce, Data Cloud, or Certinia PSA considered a plus.
• Experience supporting other enterprise platforms like Smartsheet, Lucidchart, or OfficeSpace.
• Knowledge of Agile methodologies and tools such as Jira.
• Strong problem-solving, analytical, and troubleshooting abilities.
• Excellent interpersonal skills with capability to liaise effectively with stakeholders.
• Experience in leveraging AI technologies such as ChatGPT, Gemini, or Claude to optimize workflows and productivity.

Benefits

• Opportunity to work in a global, technology-driven organization.
• Involvement with cutting-edge enterprise applications and digital transformation projects.
• Supportive and collaborative high-performance technology team culture.
• Engagement with diverse projects offering scope to innovate and enhance automation.
• Competitive remuneration and benefits package.