Sales Trainer – Credit Cards

Overview

We are seeking a Sales Trainer specializing in Credit Cards to join our team in Mumbai. The ideal candidate will have 2 to 5 years of experience in sales training within the banking, financial services, or credit card sectors.

Responsibilities

• Deliver both induction and refresher training sessions for new hires and current sales personnel.
• Provide comprehensive product knowledge training on credit cards, covering features, benefits, eligibility criteria, required documentation, and regulatory compliance.
• Equip sales teams with objection handling techniques, persuasive sales pitches, strategies for customer engagement, and effective closing skills.
• Offer hands-on coaching through on-the-job training and direct support during branch visits to field sales executives.
• Monitor and assess sales performance to pinpoint areas needing further training.
• Organize role-playing exercises, conduct assessments, and administer certification programs for the sales force.
• Maintain training documentation, attendance records, and management information system (MIS) reports accurately.
• Collaborate closely with Sales Managers and Team Leaders to boost overall team productivity.
• Ensure compliance with organizational policies and financial regulatory standards at all times.

Qualifications and Skills

• Graduation in any discipline required; MBA is advantageous.
• Fluent communication skills in both English and Hindi.
• Strong verbal communication and presentation capabilities.
• In-depth understanding of credit card sales and banking products.
• Proven ability to motivate and mentor sales teams effectively.
• Proficiency with Microsoft Excel and PowerPoint.
• Strong analytical and problem-solving skills.

Preferred Experience

• Background in sales training within Cards, Banking, NBFC, or Credit Card industries.
• Experience managing field sales teams and driving them toward meeting productivity goals.