Sales Coordinator

Overview

The Sales Coordinator position is pivotal to supporting the Sales Department by managing customer orders, ensuring accurate sales documentation, facilitating communication between stakeholders, and overseeing the timely processing and delivery of orders. This role serves as a crucial liaison between customers, sales teams, production units, distribution, finance, and other relevant departments.

Key Responsibilities

• Receive and accurately document customer inquiries, orders, and sales requests.
• Generate quotations, sales orders, proforma invoices, and related sales documents.
• Input and update customer orders within the ERP/SAP system with precision.
• Confirm product details including specifications, quantities, pricing, payment terms, and requested delivery schedules.
• Collaborate with Production Planning to verify product availability and production timelines.
• Coordinate with Distribution and Logistics to ensure prompt delivery of orders.
• Proactively follow up on pending orders, keeping customers updated on status and delivery.
• Report any delays, shortages, specification discrepancies, or delivery concerns to the Sales Manager and customers promptly.
• Work with Finance to manage customer credit limits, payment statuses, invoices, and overdue accounts.
• Maintain comprehensive and up-to-date customer data, price lists, contracts, quotations, and order logs.
• Prepare periodic sales performance reports (daily, weekly, monthly) as requested by management.
• Track actual sales against targets and provide updates to the Sales Manager.
• Handle customer complaints with professionalism, coordinating investigations and resolutions with Quality, Production, and other relevant departments.
• Ensure secure filing and confidentiality for all customer and commercial information.
• Assist the Sales Manager and sales team with preparations for presentations, reports, meetings, and customer visits.
• Adhere strictly to company policies, authorized pricing guidelines, and sales procedures.
• Perform any additional related duties as assigned by the Sales Manager.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related discipline.
• At least 2 years of experience in sales coordination, customer service, or order management, preferably within a manufacturing setting.
• Familiarity with SAP or comparable ERP systems is advantageous.
• Proficient in both written and spoken English and Arabic.
• Skilled in Microsoft Office applications, especially Excel, Word, and Outlook.

Skills and Competencies

• Excellent communication and customer service aptitude.
• Strong organizational skills with the ability to coordinate and follow up effectively.
• Meticulous attention to detail and accuracy.
• Capability to handle multiple orders simultaneously and prioritize tasks.
• Composure under pressure with commitment to meet deadlines.
• Only Saudi nationals are eligible to apply for this position.