Retail Sales Assistant

About the Role

Join the lively team at Tienda Pachamama as a Retail Sales Assistant, supporting our shop located at 179A Archers Rd, Northshore. The position involves working on weekends, primarily Saturdays and Sundays from 10:30 AM to 4:30 PM, with occasional responsibilities during evening events. Punctuality and professionalism are essential for this role.

Key Responsibilities

• Opening and closing the shop at the scheduled times and managing daily store operations.
• Delivering exceptional customer service to ensure high satisfaction levels.
• Maintaining the store’s presentation and adhering to visual merchandising standards.
• Providing customers with accurate product information including features and prices.
• Keeping racks fully stocked and handling merchandise returns efficiently.
• Complying with workplace safety and food handling regulations.
• Informing customers about current discounts and promotional offers.
• Reporting customer feedback directly to the Store Manager.
• Serving coffee and food items to patrons.

Mandatory Requirements

• Demonstrable experience in sales or a customer service-related role.
• Fluent in Spanish and excellent command of English with strong communication skills to build customer trust.
• Competent in basic mathematics and familiar with Word and Excel.
• Holder of a high school diploma or equivalent.
• Possession of a valid work visa suitable for employment in New Zealand.
• Clean criminal record with no legal infringements.
• Strong personal presentation standards.
• Disclosure of any potential conflicts of interest as required.
• Dependability to adhere to assigned work hours and punctuality.

Preferred Qualifications

• Knowledge or enthusiasm for yerba mate tea.
• Understanding of Spanish and Latin American culture and traditions.

Working Hours and Additional Information

The role requires commitment for a total of 12 hours each week, specifically on Saturdays and Sundays from 10:30 AM to 4:30 PM. Applicants must be able to work weekends reliably. Assistance may be requested during night events at times.